Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE FOWLER

KANSAS CITY,MO

Summary

Dynamic leader and efficient scheduler with a proven track record at Fairygodmothers KC and NAWS. Excelled in enhancing patient satisfaction and company performance through strategic planning and exceptional customer service. Skilled in medical terminology and patient relations, achieving significant improvements in operational efficiency and revenue growth without exceeding a single numerical percentage. Diligent Administrator with robust background in surgical scheduling. Adept at coordinating complex surgery schedules and ensuring seamless operations within high-pressure environments. Demonstrated proficiency in managing electronic health records and effectively communicating with medical staff. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Shepherd. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Hardworking and passionate job seeker with strong organizational skills eager to secure an experienced position. Ready to help team achieve company goals. Diligent Remote Employee with robust background in surgical scheduling. Adept at coordinating complex surgery schedules and ensuring seamless operations within high-pressure environments. Demonstrated proficiency in managing electronic health records and effectively communicating with medical staff.

Overview

18
18
years of professional experience

Work History

Remote Surgical Scheduler

Northland Animal Welfare Society (NAWS)
02.2021 - Current
  • Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
  • Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
  • Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
  • Maintained up-to-date knowledge of industry best practices, incorporating new strategies to further optimize surgical scheduling processes.
  • Coordinated with facilities to set up surgeries for 20+ Spay and Neuters per day.
  • Answered phone calls and messages for 5-physicians Spay and Neuter medical facility, scheduling appointments, and handling patient inquiries.

President

Fairygodmothers KC
06.2007 - 12.2022
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.

Education

Associate of Arts - Business Administration

University of Missouri
Columbia, MO
05.1993

Skills

  • Front office operations
  • Medical terminology
  • Data entry proficiency
  • Patient relations
  • Software navigation
  • Calendar management
  • Schedule oversight
  • Scheduling expertise
  • Telephone management
  • Educating patients

Timeline

Remote Surgical Scheduler

Northland Animal Welfare Society (NAWS)
02.2021 - Current

President

Fairygodmothers KC
06.2007 - 12.2022

Associate of Arts - Business Administration

University of Missouri
MICHELLE FOWLER