Michelle Fox
Harrison,OH
Summary
Dedicated server with exceptional customer service skills, strong work ethic, and hospitality expertise. Proven ability to manage multiple tables, engage guests effectively, and train new staff for optimal performance.
Overview
21
21
years of professional experience
Work History
Server
Market Street Grille
03.2014 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated food and beverage orders efficiently between kitchen and guests.
- Managed multiple tables simultaneously, ensuring prompt service and customer satisfaction.
- Trained new staff on menu offerings, service standards, and operational procedures.
Server
Buffalo Wild Wings
04.2005 - 04.2009
- Trained new staff on menu offerings and service protocols to enhance team efficiency.
- Managed dining area to maintain cleanliness and organization throughout shifts.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Implemented streamlined processes for order taking, reducing wait times during peak hours.
- Mentored junior servers, enhancing their skills and promoting a cohesive team environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Delivered exceptional customer service, ensuring high satisfaction levels and repeat business.
Education
GED -
Southwestern College Cincinnati, Ohio
Cincinnati, Ohio03.2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Timeline
Server
Market Street Grille
03.2014 - Current
Server
Buffalo Wild Wings
04.2005 - 04.2009
GED -
Southwestern College Cincinnati, Ohio