Michelle Fraterrigo
Saint Augustine,FL
Summary
Persistent and highly motivated candidate with internal drive to succeed. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
Work History
Enrollment Specialist
Turbo Debt
07.2023 - Current
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company
- Used CRM software to maintain detailed contact logs and account records
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
Sr. Loan Officer
PennyMac Financial Services
02.2020 - 12.2022
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
Loan Officer
Ditech Financial
04.2017 - 01.2020
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ06.2008
Skills
- Strategic Selling
- Time Management
- Product and Service Knowledge
- Persuasive Communication
- Inbound and Outbound Calling
- Effective Listening and Communication
- Sales Expertise
- Consultative Selling Techniques
- Customer Retention Abilities
- Problem-Solving Strengths
- Sales Goals
- Information Gathering
Timeline
Enrollment Specialist
Turbo Debt
07.2023 - Current
Sr. Loan Officer
PennyMac Financial Services
02.2020 - 12.2022
Loan Officer
Ditech Financial
04.2017 - 01.2020
Bachelor of Science - Psychology
University of Phoenix
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