Michelle Frizell

Greet residence families as they come in and having them properly sign in and out of our books each visit they have with their family. I am also responsible for answering the phone, answering any questions I possibly can or transfer a call to the appropriate person. The job also consists of me doing the proper paperwork for admissions and discharges of the residents. It is very important just to keep my presence noticeable and making sure all residents and their families have their daily needs to make them happy..

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Uphold quality control policies and procedures to increase customer satisfaction.

• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Accepted cash and credit card payments, issued receipts and provided change.
• Trained new team members in cash register operation, stock procedures and customer services.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Inspected store products for damage and obtained item replacements for customers.
• Verified customer age requirement for alcohol or tobacco purchases.
• Processed refunds for worn, damaged and broken merchandise.

• Guarded restricted areas to prevent unauthorized entry.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Secured personnel and premises by inspecting buildings and patrolling property.
• Documented security-related situations and submitted in-depth reports to superiors.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
• Monitored premises and recorded activity in daily officer reports.
• Assessed fire detectors and alarm systems to prevent and address issues.
• Responded to medical emergencies before paramedic and law enforcement arrival.
• Immediately reported safety hazards for remediation response.
• Supervised property entrances and exits and monitored employee safety.
• Investigated reported incidents to protect company assets.
• Ran routine security checks, suggesting improvements as necessary.