Michelle Gallardo
Miami,FL
Summary
Results-driven Operations Manager with expertise in budget oversight, staff training, and strategic planning. Proven ability to enhance team performance and optimize processes for improved operational efficiency.
Overview
9
9
years of professional experience
Work History
Manager
Bulla Gastrobar
Coral Gables, Florida
06.2021 - 01.2026
- Managed daily operations to deliver exceptional guest experiences at Bulla Gastrobar.
- Trained and supervised staff to uphold service standards and enhance operational efficiency.
- Developed staff schedules to optimize coverage during peak service hours.
- Coordinated inventory management to ensure consistent availability of menu items and supplies.
- Implemented training programs for new hires on restaurant policies and procedures.
- Enforced health and safety regulations to ensure compliance within the establishment.
- Engaged with guests to collect feedback and enhance overall dining satisfaction.
- Resolved customer issues while upholding customer service standards.
Operations Manager
Gloval Services LLC
Miami, FL
08.2019 - 07.2021
- Facilitated team meetings to discuss performance, address challenges, and share updates.
- Collaborated with management on strategic planning initiatives to align operational goals with long-term objectives.
- Analyzed daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to ensure optimal stock levels and support cost management efforts.
- Planned delivery routing, team workflows, and promotional initiatives to enhance efficiency.
- Developed key performance indicators to assess and enhance operational process effectiveness.
- Oversaw financial management, including budget oversight, accounting, and payroll activities.
Medical Records Specialist
Clinica Las Mercedes
Hialeah, Florida
03.2017 - 08.2019
- Managed patient records using electronic health record systems, ensuring high accuracy and reliability.
- Ensured compliance with HIPAA regulations to maintain patient confidentiality.
- Organized and maintained medical documentation for efficient retrieval.
- Collaborated with healthcare staff to streamline record-keeping processes, improving workflow efficiency.
- Reviewed and verified patient information to ensure accuracy and completeness.
- Coordinated with insurance companies to fulfill requests for patient documentation, facilitating timely claims processing.
Education
High School Diploma -
C.E.N.S. De La Libertad
Mendoza, Argentina12-2014
Skills
- Team leadership
- Staff training
- Strategic planning
- Budget oversight
- Operational efficiency
- Inventory management
- Customer service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Manager
Bulla Gastrobar
06.2021 - 01.2026
Operations Manager
Gloval Services LLC
08.2019 - 07.2021
Medical Records Specialist
Clinica Las Mercedes
03.2017 - 08.2019
High School Diploma -
C.E.N.S. De La Libertad