Michelle Gallegos
Lake Elsinore,CA
Summary
Dynamic Front Desk Medical Receptionist at The Dermatology Center at Ladera, adept in medical terminology and electronic health records. Proven ability to enhance patient satisfaction through effective communication and meticulous appointment scheduling. Recognized for maintaining HIPAA compliance while streamlining operations, ensuring a seamless experience for patients and providers alike.
Overview
18
18
years of professional experience
Work History
Front Desk Medical Receptionist
The Dermatology Center at Ladera
Ladera Ranch, CA
08.2011 - Current
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Assisted with filing of medical records, ensuring accuracy of electronic files.
- Scheduled and confirmed patient appointments, verifying details with providers.
- Greeted and checked in patients, updating information in computer system.
- Responded to inquiries from patients and other medical offices via phone calls.
- Collected and processed patient payments while maintaining organized files.
- Followed up on patient appointments to enhance operational efficiency.
Dental Receptionist
Howard Nakamura, D.D.S.
Trabuco Canyon, CA
05.2007 - 07.2011
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Organized patient charts prior to each appointment in order to save time during check-in process.
Education
Associate of Arts -
Orange Coast College
Costa Mesa, CA05-1995
Skills
- Medical terminology and electronic health records
- Appointment scheduling and time management
- Effective communication and conflict resolution
- Problem solving and attention to detail
- Customer relationship management
Timeline
Front Desk Medical Receptionist
The Dermatology Center at Ladera
08.2011 - Current
Dental Receptionist
Howard Nakamura, D.D.S.
05.2007 - 07.2011
Associate of Arts -
Orange Coast College
Similar Profiles
Jake SchneeweissJake Schneeweiss
Score Keeper at Ladera Ranch Sports CenterScore Keeper at Ladera Ranch Sports Center
Fatimah HallFatimah Hall
Medical Assistant at Apex Dermatology / Center for Advanced DermatologyMedical Assistant at Apex Dermatology / Center for Advanced Dermatology
Lynne GilmartinLynne Gilmartin
Medical Assistant at Total Skin and Beauty Dermatology Center/Total DermatologyMedical Assistant at Total Skin and Beauty Dermatology Center/Total Dermatology
Merrill GistMerrill Gist
Sales Associate at WalgreensSales Associate at Walgreens
David NyeDavid Nye
Outside Sales at PumpmanOutside Sales at Pumpman