Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier

Michelle Galli

Auburndale,FL

Summary

Driven professional with a proven track record in customer service and POS system operations, honed at Pathmark Supermarket. Excelled in high-stress situations, enhancing customer loyalty through empathy and professionalism. Demonstrated exceptional teamwork and prioritization skills, significantly improving transaction accuracy and efficiency.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Cashier

ShopRite of Rockaway
11.2017 - 10.2022
    • Greeted customers entering store and responded promptly to customer needs.
    • Welcomed customers and helped determine their needs.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Pathmark Supermarket
11.1984 - 11.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.

Education

Certificate - Phlebotomy

Concorde Career College
Orlando, FL
01-2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Professionalism and Courtesy
  • POS system operations
  • Team Collaboration
  • Work Task Prioritization

Certification

  • CPR/AED Certification

Timeline

Cashier

ShopRite of Rockaway
11.2017 - 10.2022

Customer Service Representative

Pathmark Supermarket
11.1984 - 11.2017

Certificate - Phlebotomy

Concorde Career College

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Michelle Galli