Michelle Garcia
Whittier,CA
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
21
21
years of professional experience
Work History
Optician
Mosier Eye Center
02.2021 - Current
Optician
Winston Eye Care
06.2016 - 07.2020
- Provide bilingual customer service to diverse population of clients
- Design, measure, fit and adapt lenses and frames for clients according written optical prescription
- Assist clients with selecting frames while measuring size of eyeglasses and coordinating frames with facial and eye measurements
- Prepare workorder for optical laboratory containing instructions for grinding and mounting lenses in frames
- Conduct inventory management to provide a wide variety of options to key demographics
- Uphold and maintain HIPPA confidentiality with customer records
- Collaborate with optical technicians, lab assistants, and office manager
- Investigate lost, misplaced, or incorrectly filled prescriptions.
Bilingual Family Service Aid
La Habra Head Start
09.2015 - 06.2016
- Built rapport with families to enhance connectedness to the Head Start program
- Provided healthcare, education, mental health and social well-being resources to caseload of 20+ families
- Determined program eligibility using the City of La Habra’s Head Start guidelines
- Conducted family interviews to establish goals, assess outcomes and measure progress twice throughout the year.
Optometric Assistant
West Valley Optometry
02.2012 - 10.2012
- Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preference
- Conducted frame repairs and adjustments to meet client needs
- Processed daily insurance verification and eligibility
- Coordinated appointments, scheduling and patient check-in
- Assisted clients with frame selection and point of sale transactions
- Performed various pre-tests.
Optometric Assistant
Optometrics Of Chatsworth
12.2009 - 08.2010
- Upheld Optometrics of Chatsworth policies and procedures
- Created and facilitated neat, attractive and sales effective frame displays
- Determined client vision eligibility and health insurance benefits
- Performed various pre-tests including visual fields, auto-refractor and lensometer
- Maintained current knowledge of computer systems and order processing procedures.
Optometric Assistant
Southern Utah Eye Care
09.2007 - 10.2009
- Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
- Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
- Tracked and monitored patient’s yearly visits
- Attend trainings to and Vision Expo to remain up to date on current trends.
Optometric Assistant
Hunt Vision Center
06.2005 - 09.2007
- Instruct customers on the use and care of their glasses
- Communicate with physician with questions or concerns about prescriptions and other eye-related issues
- Interpretation of prescriptions written by ophthalmologists and optometrists
- Creating work orders for lab technicians to ensure delivery of the proper lenses
- Insurance billing (VSP, EYEMED etc.).
Optometric Assistant
West Valley Optometry
11.2002 - 06.2005
- Handle various administrative business tasks, such as keeping track of prescriptions and ordering and maintaining vision center inventory
- Verify exactness of finished lens spectacles
- Recommend specific lenses, lens coatings, and frames to suit client needs
- Performed various pre-tests including visual fields, auto-refractor and lensometer
- Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands
- Obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist.
Skills
- Customer Service
- Insurance Verification
- Optical Measurements
- Repairing Glasses
- Verifying prescriptions
- Optical dispensing
- Adjusting Eyewear
- Insurance Billing
- Retail Sales
- Multifocal Lenses Knowledge
- Product Upselling
- Eyewear brands
- Frame Repair
Languages
Spanish
Full Professional
Timeline
Optician
Mosier Eye Center
02.2021 - Current
Optician
Winston Eye Care
06.2016 - 07.2020
Bilingual Family Service Aid
La Habra Head Start
09.2015 - 06.2016
Optometric Assistant
West Valley Optometry
02.2012 - 10.2012
Optometric Assistant
Optometrics Of Chatsworth
12.2009 - 08.2010
Optometric Assistant
Southern Utah Eye Care
09.2007 - 10.2009
Optometric Assistant
Hunt Vision Center
06.2005 - 09.2007
Optometric Assistant
West Valley Optometry
11.2002 - 06.2005
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