Michelle Garcia
San Andreas,TX
Summary
To obtain a stable insurance position.
Insurance professional with strong track record in delivering results and fostering team collaboration. Skilled in client relationship management, policy analysis, and strategic sales planning. Known for adaptability and reliability in meeting changing business needs while maintaining high standards and achieving goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Agent
Sutherland Global
01.2025 - 09.2025
- Sell and service commercial insurance policies. Assist clients with claims and policy changes. Conduct policy reviews and provide recommendations.
- Developed customized insurance solutions to meet diverse client needs.
- Conducted thorough assessments of clients' insurance requirements and risk profiles.
Customer Service Representative
SWBC
01.2024 - 12.2025
- Managed high-volume phone calls regarding forced placed insurance while ensuring customer satisfaction and timely issue resolution.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated clients on coverage options and benefits, fostering informed decision-making regarding insurance plans.
- Represented over 50 financial institutions obtaining and maintaining proof of valid insurance for collateral loans home and auto.
Insurance Agent
State Farm Crystal Fuller Tim Mcbroom
12.2021 - 09.2023
- Educated clients on policy options, coverage limits, and claims processes.
- Managed relationships with clients, ensuring satisfaction and retention rates improved.
- Trained new agents on product knowledge, compliance standards, and sales techniques.
- Built strong relationships with clients through consistent communication and excellent customer service.
Travel Agent
Southwest Airlines
10.2014 - 09.2021
- Developed customized travel itineraries to enhance client satisfaction and loyalty.
- Managed booking systems to ensure accurate and timely reservations for clients.
- Provided expert advice on destinations, travel regulations, and airline policies.
- Trained junior agents on booking processes and customer service best practices.
- Streamlined operational workflows to improve efficiency and reduce processing time.
Insurance Specialist
Nationwide Insurance Company
05.2010 - 07.2014
- Developed comprehensive insurance solutions tailored to client needs, enhancing customer satisfaction.
- Managed policy renewals and adjustments, streamlining processes for increased efficiency.
- Trained new team members on best practices in claims processing and customer service protocols.
- Developed tailored insurance solutions for clients, addressing unique coverage needs.
- Built and maintained strong client relationships through effective communication and follow-up.
- Analyzed market trends to identify new sales opportunities and adjust strategies accordingly.
Education
High School Diploma -
South San West Campus
San Antonio05-1999
Skills
- Customer service
- Insurance sales
- Product knowledge
- Rapport establishment
- Licensed insurance agent
Certification
Active General Lines Agent License - 1651031
Resident TX license - non resident every other state
Property and Casualty
Life
Accident
Health and HMO
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Sutherland Global
01.2025 - 09.2025
Customer Service Representative
SWBC
01.2024 - 12.2025
Insurance Agent
State Farm Crystal Fuller Tim Mcbroom
12.2021 - 09.2023
Travel Agent
Southwest Airlines
10.2014 - 09.2021
Insurance Specialist
Nationwide Insurance Company
05.2010 - 07.2014
High School Diploma -
South San West Campus