Michelle Garvin
Customer Service
Austin,TX
Summary
Dedicated customer care representative skilled in technical support, call handling, and educating users on technology. Proven ability to resolve inquiries promptly and enhance customer satisfaction. Adaptable, courteous, and talented at answering questions and offering information via web chat, email, and telephone.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Afni Inc, Verizon
Austin, Texas
07.2024 - Current
- Resolved customer complaints regarding product activation processes efficiently.
- Educated users on optimal use of technology tools and resources.
- Documented support processes for future reference and training purposes.
- Assisted customers in account setup and product activation online.
- Provided technical support for product and service activations.
- Conducted system tests to verify functionality prior to user implementation.
- Maintained accurate records of customer interactions in company database.
- Coordinated with teams to ensure timely deployment of services and technologies.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Reservations Coordinator
Resort II Me
Monterey, California
11.2020 - 02.2023
- Coordinated hotel reservations, ensuring accuracy of guest information and preferences.
- Managed room availability via property management systems and online booking platforms.
- Communicated with guests to confirm details and resolve booking inquiries.
- Maintained organized records of bookings, cancellations, and modifications for easy reference.
- Evaluated guest feedback to enhance service quality and guest satisfaction.
- Handled incoming calls regarding reservations, inquiries, and cancellations efficiently.
- Delivered exceptional customer service through active engagement and effective listening skills.
- Reviewed guest information and payment options for accuracy and completeness.
Web Chat Agent
ThredUp
Monterey, California
09.2017 - 10.2020
- Resolved customer inquiries efficiently through online chat platform.
- Provided accurate product information to enhance customer experience.
- Educated customers on shipping policies and return processes.
- Maintained current knowledge of product offerings and promotions for informed support.
- Collaborated with team members to improve response times and service quality.
- Monitored web chat queues, responding promptly to incoming messages.
- Maintained precise records of all customer interactions.
- Assisted customers in navigating company website for product information or purchases.
Orthodontic Assistant
Dr. John Eisinger DDS
Monterey, California
08.2015 - 07.2017
- Assisted orthodontists with patient examinations and treatment plans.
- Prepared and sterilized dental instruments for procedures to ensure safety standards.
- Educated patients on oral hygiene and post-treatment care for optimal recovery.
- Collaborated with team members to improve patient care processes and experiences.
- Monitored supply inventory and ordered materials to maintain operational efficiency.
- Instructed patients on proper use of orthodontic appliances, including headgear and elastics.
- Performed chairside duties, including tray preparation and instrument handling during procedures.
- Attached wiring for braces while advising patients on gentle brushing and flossing techniques.
Education
Some College (No Degree) - Orthodontic Assisting
Dental Specialties Institute
San Jose, CASome College (No Degree) - Dental Assisting
Monterey Peninsula College
Monterey, CASkills
- Time management
- Attention to detail
- Active listening
- Technical support
- Call handling
- Communication effectiveness
- Typing speed
- Teamwork and collaboration
Timeline
Customer Care Representative
Afni Inc, Verizon
07.2024 - Current
Reservations Coordinator
Resort II Me
11.2020 - 02.2023
Web Chat Agent
ThredUp
09.2017 - 10.2020
Orthodontic Assistant
Dr. John Eisinger DDS
08.2015 - 07.2017
Some College (No Degree) - Orthodontic Assisting
Dental Specialties Institute
Some College (No Degree) - Dental Assisting
Monterey Peninsula College
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