Michelle Gaya
Bothell
Summary
Dynamic professional with extensive experience at The Capital Grille, excelling in high-end customer service and private dining sales. Proven track record in enhancing guest experiences and driving repeat business through exceptional relationship management and effective contract negotiation. Skilled in office administration and data entry, ensuring operational efficiency and client satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Professional
The Capital Grille
Seattle, WA
06.2025 - 10.2025
- Sold, Planned, and executed private dining events in a fine dining environment.
- Served as the primary point of contact, managing contracts and event details.
- Coordinated with external vendors to deliver personalized event enhancements.
- Drove repeat business through relationship based sales and exceptional service.
Lead Host
The Capital Grille
Seattle, WA
09.2023 - Current
- Oversaw daily host operations, ensuring efficient table turnover and guest satisfaction.
- Trained and mentored new hosts on service standards and operational procedures.
- Coordinated reservations and managed seating to optimize dining flow during peak hours.
- Developed strategies to enhance guest experiences through attentive service and personalized greetings.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
Administrative Assistant
Geomil Adult Home
Everett, WA
05.2024 - Current
- Maintain resident files and records.
- Schedule appointments, meetings and tours.
- Developed filing system that improved document retrieval efficiency.
Education
Associate of Applied Science - Speech Pathology
Cascadia Community College
Bothell, WAHigh School Diploma -
Henry M. Jackson
Mill Creek, WA06-2019
Skills
- High-End Customer service
- Data entry
- Computer skills
- Office administration
- Private Dining Sales
- Contract Negotiation
Languages
English
Native or Bilingual
Spanish
Elementary
Swahili
Native or Bilingual
Timeline
Sales Professional
The Capital Grille
06.2025 - 10.2025
Administrative Assistant
Geomil Adult Home
05.2024 - Current
Lead Host
The Capital Grille
09.2023 - Current
Associate of Applied Science - Speech Pathology
Cascadia Community College
High School Diploma -
Henry M. Jackson