Michelle Gibbons

The Breeden Company

Virginia Beach, VA

04.2017 - 12.2023

Managed day-to-day activities involving tenants, staff and property management.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Prepared weekly and monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Investigated and resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Managed all maintenance requests from tenants in a timely manner.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping on a weekly basis.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
In charge of scheduling and preparing monthly resident events.
Built relationships with service vendors and submitted associated billing statements.
Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Advised owners on potential improvements or investments that could increase the value of their properties.
Processed evictions when necessary in accordance with state laws and procedures by providing affidavits and other documentation to attorneys every month.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.