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Amina Lee
Lansing,MI
Work Preference
Summary
Customer service professional specializing in property management and client relations. Skilled in managing tenant communications, conducting property inspections, and ensuring compliance with housing laws to maintain operational efficiency. Recognized for reliability and a customer-focused approach in high-demand environments.
Overview
27
27
years of professional experience
Work History
Property Manager
Lee Services
04.2010 - Current
- Coordinated collection of rent and security deposits, ensuring consistent cash flow.
- Managed repair tasks and maintenance payouts to uphold property standards.
- Conduct inspections yearly, enforcing lease terms, managing budgets and ensuring legal compliance with State housing laws.
- Acted as primary contact for tenant complaints, requests, and dispute resolution.
- Marketing vacancies and screening tenants for possible residency.
Customer Service Representative
Devoted Health Medicare
10.2025 - 12.2025
- Assisted members with inquiries and resolved issues, conducted intake for insurance prospects and current clients.
- Maintained professionalism and demonstrated empathy while handling sensitive customer calls.
- Exceeded performance expectations for call quality and customer satisfaction weekly.
- Accurately documented customer interactions and concerns, transferring information to appropriate departments.
- Followed HIPAA and State guidelines with handling sensitive PPI, PHI.
- Contacted prospects to facilitate intake for potential enrollment.
- Executed contracts with clients to formalize agreements
Senior Customer Service Representative/ Supervisor
FEMA
10.2024 - 10.2025
- Resolved complex customer inquiries and escalations, ensuring customer satisfaction and loyalty.
- Supported customers during high-stress situations with clear and compassionate communication.
- Supported achievement of service levels and performance standards, contributing to overall team effectiveness.
- Ensured accuracy in compliance with strict Federal and State guidelines, minimizing risk and enhancing service integrity.
- Demonstrated reliability and empathy in a high-demand, fast-paced environment.
- Meeting deadlines and supporting staff with any compliance issues.
- Protected personal PPI and PII.
- Executed contract agreements with vendors.
Customer Service
INTOXALOCK
03.2021 - 10.2023
- Delivered empathetic support to customers navigating challenges related to DUI incidents.
- Cultivated a 'put people first' approach in addressing customer concerns and complaints.
- Guided customers on state guidelines while ensuring compliance with each state's requirements.
- Assisted clients with scheduling of device installations, maintenance and repairs of equipment.
- Provided technical support, troubleshooting equipment errors and fast-tracking service repair.
- Dispatched new equipment to customers.
- Updating customer information and collection of current or past due accounts.
- Acted as a liaison for the company, client and service center.
- Took medical leave for surgical procedure.
Clerical assistance/PT modalities technician
Beaumont Hospital
01.2000 - 11.2009
- Managed clerical and modalities technician responsibilities in fast-paced environment.
- Executed clerical tasks, ensuring accurate data entry and organized document filing.
- Facilitated communication by handling incoming calls and informing clients and therapists of schedule changes.
- Assisted with Medicaid and insurance verifications while keeping up to date on constant insurance changes.
- Audited therapists' charts to verify compliance with state guidelines and proper application of CPT codes per insurance regulations.
- Assisted in the application of therapeutic devices as a modalities technician.
- Prepared and applied therapeutic devices for patient or therapist use.
- Applied electrical stimulation and ultrasound under the direct supervision of the physical therapist.
- Guided patients through exercises and support on equipment, helping patients with positioning and monitoring during therapy.
- Provided administrative support by organizing schedules and managing office tasks.
Education
Health Care Administration Associate -
Phoenix University
4035 S riverpoint Pkwy, Phoenix AZ 8504007-2026
High school diploma - Normal studies
Finney High School
17200 South Hampton06-1994
Skills
- Property management
- Housing compliance
- Tenant laws and evictions
- Preparing property agreements
- Leasing operations
- Lease renewals
- Property inspections and tours
- Maintenance scheduling
- Budget planning
- Client relations
- Customer service
- Call center operations
- Team leadership
- Administrative leadership
- Training and mentoring
- Conflict resolution
- Active listening
- Time management
- Lease renewals
Timeline
Customer Service Representative
Devoted Health Medicare
10.2025 - 12.2025
Senior Customer Service Representative/ Supervisor
FEMA
10.2024 - 10.2025
Customer Service
INTOXALOCK
03.2021 - 10.2023
Property Manager
Lee Services
04.2010 - Current
Clerical assistance/PT modalities technician
Beaumont Hospital
01.2000 - 11.2009
Health Care Administration Associate -
Phoenix University
High school diploma - Normal studies
Finney High School