michelle Gonzalez
Redford
Summary
Detail-oriented administrative professional with a strong background in medical assistance and office management. Known for decision-making abilities and team collaboration, consistently enhancing operational workflows and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Cashier
Panera Bread
Canton, MI
04.2024 - 06.2025
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with menu selections and provided product recommendations.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Collaborated with team members to meet daily service goals consistently.
Administrative Clerk/Front and Back Office Medical Assistant
Sunstrum Medical Associates
Dearborn, MI
04.2017 - 03.2023
- Processed patient admissions and managed appointment scheduling efficiently.
- Coordinated medical records requests, ensuring timely access to crucial information.
- Maintained accurate billing and coding for insurance claims, reducing errors.
- Implemented office procedures that enhanced workflow and improved patient satisfaction.
- Trained new administrative staff on software systems and office protocols effectively.
- Entered data into system and updated customer contacts with information to keep records current.
- Oversaw inventory management of office supplies, optimizing resource allocation and cost control.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Arranged meetings and appointments and updated records to assist management.
Education
High School Diploma -
Western International High School
Detroit, MIDegree - Medical Assistant
Everest Institute
Dearborn, MISkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Honest and dependable
- Team leadership
- Decision-making
- Verbal and written communication
Timeline
Cashier
Panera Bread
04.2024 - 06.2025
Administrative Clerk/Front and Back Office Medical Assistant
Sunstrum Medical Associates
04.2017 - 03.2023
High School Diploma -
Western International High School
Degree - Medical Assistant
Everest Institute