Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Gordon

Grand Blanc,MI

Summary

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skill.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Downtown Outreach
Flint, Michigan
02.2021 - 08.2026
  • Maintained accurate records of client interactions and services provided at Downtown Outreach.
  • Responded to inquiries from clients and volunteers, providing timely assistance and information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Caseworker

Big Brother Big Sister
Flint, Michigan
06.2019 - 02.2021
  • Coordinated mentorship programs for youth and volunteers in community settings.
  • Documented case notes and maintained accurate records for compliance purposes.
  • Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.

Store Manager

Manhattan 101
Burton, Michigan
01.2017 - 06.2019
  • Managed daily store operations and ensured compliance with company policies.
  • Oversaw inventory management, including stock ordering and product placement.
  • Trained and supervised team members to enhance customer service skills.

Head of Branch Banking Services

Cottonwood Financial
Flint, Michigan
12.2014 - 01.2017
  • Led branch operations to enhance customer service and satisfaction.
  • Managed staff training programs to improve team performance and efficiency.
  • Oversaw compliance with banking regulations and internal policies.

Education

Associate of Science - Human Services

Baker College
Flint, MI
06-2012

Bachelor of Science - Psychology

University of Michigan, Flint
Flint, MI
09-2026

Skills

  • Records management
  • Customer service
  • Case management
  • Client advocacy

Timeline

Administrative Assistant

Downtown Outreach
02.2021 - 08.2026

Caseworker

Big Brother Big Sister
06.2019 - 02.2021

Store Manager

Manhattan 101
01.2017 - 06.2019

Head of Branch Banking Services

Cottonwood Financial
12.2014 - 01.2017

Associate of Science - Human Services

Baker College

Bachelor of Science - Psychology

University of Michigan, Flint
Michelle Gordon