Michelle GRANADOS
PMP Management
Santa Clarita,CA
1
Language
8
years of professional experience
Access Device Coordinator managing physical access devices, mobile device programs, and security system troubleshooting for residents across 60 communities. Delivers access setup, remote programming, and override support for owners and tenants while keeping device requests moving smoothly. Coordinates software tools and access controls to support day-to-day property operations.
Work History
Access Device Coordinator
1 Year 10 Months- Managed, troubleshot, and issued physical access devices for property owners and tenants, ensuring secure access to facilities
- Oversee mobile device programs and manage computer software
- Troubleshot and overridden security systems to maintain operational integrity and ensure safety across properties
- Program community remotes and access
- Help owners and tenants within our 60 communities
- Utilize Brivo, Doorking, Paxton Blue,USA Alarms, Net 2v6, Butterfly MX, MyQ, Freedom, Virtual Keypad, Prima Nova Pro, Gatekey, Proptia to ensure access control and security management systems.
- Played a crucial role in maintaining facility accreditation by ensuring adherence to established guidelines, standards, or protocols as part of the overall patient access process.
Community Expert
2 Years- Make outbound call to customers within our 297 communities
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Call center takes on average 60 calls per representative
- Assisted customers with payments, work orders, insurance policies, special assessments, and new HOA budgets to ensure smooth operations
- Handled escalated calls from customers, real estate agents, escrow agents, and property managers to resolve issues effectively
- Increased operational efficiency through proficient use of software programs such as Microsoft Office Suite, Adobe Acrobat Pro, or other industry-specific applications tailored for Site Secretaries'' roles.
Front of house manager
4 Years 5 Months- Assisted in running family-owned Mexican food restaurant, managing inventory, administration, customer service, marketing, and serving.
- Supervised back end staff and ran the front end.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Utilized POS systems Clover and Toast for efficient transaction processing.
- Negotiated with suppliers to secure better pricing on high-quality ingredients, enhancing menu offerings while maintaining profit margins.
- Tracked and maintained purchasing orders from our different vendors.
Education
Associate of Science - Sociology
Skills
Customer service
Data entry
Document management
Scheduling and calendar management
Recordkeeping
Community relations
Call handling
Issue resolution
Administrative support
Workflow coordination
Purchase order processing
Office supply inventory
LANGUAGES
Spanish
Timeline
Access Device Coordinator
PMP Management
10.2024 - CurrentRead More
Community Expert
PMP Management
10.2022 - 10.2024Read More
Front of house manager
Patio Tapatio
04.2018 - 09.2022Read More
College of The Canyons
Associate of Science from Sociology
Read More