Michelle Grinder
Kalamazoo,MI
Summary
Detail-oriented professional with expertise in electronic health records management and HIPAA compliance. Proven ability to maintain accurate patient data while delivering exceptional customer service.
Overview
2027
2027
years of professional experience
Work History
Asst. Medical Records
Beacon Healthcare Group
Kalamazoo, Michigan
07.2025 - Current
- Managed medical records through filing, charting, transcription, and data entry into electronic health record system to uphold documentation standards.
- Ensured accuracy of patient records in electronic health record systems to support effective patient care.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Medical Records
Ascension Medical Group
Kalamazoo, Michigan
06.2018 - 06.2025
- Maintained accurate medical records in compliance with HIPAA standards.
- Updated patient charts in electronic medical records, enhancing accuracy and comprehensiveness.
- Recorded medical information in electronic medical records system, supporting effective patient care.
- Responded promptly to medical record requests, facilitating timely access for healthcare providers.
Clinical Research Data Entry
Westside Family Medical Center
Kalamazoo, Michigan
09.2013 - 03.2018
- Performed day-to-day duties with accuracy and efficiency, maintaining data integrity.
- Coordinated time management to ensure timely completion of tasks and adherence to deadlines.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front Desk Receptionist
Chaundi Wang, DDS
Portage, Michigan
2011 - 2013
- Answered phone calls and addressed patient inquiries promptly, enhancing patient satisfaction.
- Collected and verified patient information and insurance details, ensuring accurate records for seamless service.
- Assisted with smooth patient check-in and check-out processes.
- Welcomed customers at entrance with a friendly smile., creating a welcoming environment.
Front Desk Receptionist
Dennis L. Duffield, DDS
Portage, Michigan
2003 - 2013
- Greeted patients warmly upon arrival at the dental office.
- Answered phone calls and responded to patient inquiries efficiently.
- Explained policies and procedures to visitors.
Dental Assistant
Rosewood Dental
Parchment, MI
1997 - 2003
- Managed instruments and suction devices during dental procedures to facilitate smooth operations.
- Maintained safety protocols while performing dental radiographs to ensure patient safety and compliance.
- Prepared examination rooms and sterilized dental instruments to optimize workflow efficiency.
- Supported dentists throughout procedures to improve patient comfort and deliver quality care.
File Clerk
Mohammad A. Rahman, MD
Kalamazoo, Michigan
1987 - 1989
- Streamlined document organization and filing, improving access and retrieval times.
- Created labels for new files and folders to facilitate quicker information retrieval.
- Ensured accuracy of filing information before indexing documents, enhancing data integrity.
Receptionist
Constance Brown Hearing Centers
Kalamazoo, Michigan
- Assisted audiologists with patient check-in and documentation to enhance workflow efficiency.
- Directed inquiries by promptly answering phone calls and connecting to appropriate staff members for timely responses.
- Sorted and arranged materials for easy access, and tidied up furniture to maintain a neat reception area.
Medical Receptionist
Vascular Specialists
Kalamazoo, Michigan
- Greeted patients warmly and efficiently upon clinic arrival, fostering positive patient relationships.
- Verified patient insurance information, facilitating accurate billing and reducing potential delays.
- Managed incoming calls, addressing inquiries and directing them to appropriate staff members to streamline communication.
- Coordinated with medical staff to prepare patient charts for daily appointments.
Medical Receptionist
Down East Medical Center
Kalamazoo, Michigan
- Collected patient information and updated databases with precision, ensuring accuracy for better patient care.
- Assisted patients with forms and clarified office procedures, facilitating smoother patient experiences.
- Directed incoming calls to appropriate staff, improving response times and patient satisfaction.
- Cleaned and organized reception area daily to ensure a welcoming atmosphere for visitors.
Education
High School Diploma -
Comstock High School
Kalamazoo, MI05-1986
Some College (No Degree) - Business Management
KVCC
Kalamazoo, MISkills
- Electronic health records management
- Patient data management and accuracy
- HIPAA compliance
- Transcription auditing
- Appointment scheduling
- Time management skills
- Customer service
Timeline
Asst. Medical Records
Beacon Healthcare Group
07.2025 - Current
Medical Records
Ascension Medical Group
06.2018 - 06.2025
Clinical Research Data Entry
Westside Family Medical Center
09.2013 - 03.2018
Front Desk Receptionist
Chaundi Wang, DDS
2011 - 2013
Front Desk Receptionist
Dennis L. Duffield, DDS
2003 - 2013
Dental Assistant
Rosewood Dental
1997 - 2003
File Clerk
Mohammad A. Rahman, MD
1987 - 1989
Receptionist
Constance Brown Hearing Centers
Medical Receptionist
Vascular Specialists
Medical Receptionist
Down East Medical Center
High School Diploma -
Comstock High School
Some College (No Degree) - Business Management
KVCC