Michelle Guzman
Staten Island,NY
Summary
Proven track record in enhancing student enrollment rates at RF CUNY through exceptional communication and critical thinking. Bilingual in Spanish, adept in documentation management and analytics, demonstrated adaptability and efficiency improvements in diverse roles, including Amazon. Achieved goals by leveraging reporting skills and a focus on results, ensuring compliance and safety at Chuck E. Cheese.
Overview
5
5
years of professional experience
Work History
Enrollment Specialist/College Assistant
RF CUNY
2024.01 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with potential students.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Improved student enrollment rates by effectively communicating program benefits and requirements.
Warehouse Fulfillment Associate
Amazon
2024.01 - Current
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
Kid Zone Attendant/Visual Merchandiser/Cashier
Chuck E Cheese
2019.06 - 2021.08
- Communicated regularly with supervisors about any incidents or issues involving the children in our care.
- Managed check-in/check-out procedures, ensuring accurate record-keeping and smooth transitions for families.
- Improved safety standards and ensured compliance with company policies through regular monitoring of play areas.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Education
Bachelor of Science - Psychology
College of Staten Island of The City University of New York
Staten Island, NY12.2024
High School Diploma -
Port Richmond High School
Staten Island, NY06.2020
Skills
- Exceptional communication
- Reporting and Analytics
- Critical Thinking
- Documentation Management
- Bilingual - Spanish
Timeline
Enrollment Specialist/College Assistant
RF CUNY
2024.01 - Current
Warehouse Fulfillment Associate
Amazon
2024.01 - Current
Kid Zone Attendant/Visual Merchandiser/Cashier
Chuck E Cheese
2019.06 - 2021.08
Bachelor of Science - Psychology
College of Staten Island of The City University of New York
High School Diploma -
Port Richmond High School
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