Michelle D. Hailey
Oakland,CA
Summary
Public service has driven my professional goals throughout my career. After working as a real estate professional for 12 years, I am excited to give back to my community as a member of the Oakland Public Schools as a teacher. I am looking to start as a substitute teacher position while I pursue my teaching credential. I have a passion to support families and help develop individuals in my community. Studious and passionate professional with extensive knowledge of teaching material using modern methodologies. Cultivates positive relationships with students to enhance participation and increase overall success. Outgoing and friendly with fantastic attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Assistant
CLASSIC HOME LOANS AND PROPERTY MANAGEMENT
Lafayette, USA
02.2014 - Current
- Researched solutions to calm upset customers, and build client trust to prevent the loss of key accounts
- Managed new tenant screening
- Researched property management inquiries relating to current tenant related issues
- Greeted clients and scheduled appointments
Full-Time Student
CALIFORNIA STATE EAST BAY
Hayward, USA
12.2015 - 03.2017
West Coast Field Manager
WELLS FARGO
- Audited files to prevent customer service issues and quality errors
- Reviewed bulletins, checkpoints and memos
- Ensured understanding, knowledge and adherence to operating policies, procedures and regulatory requirements of branch staff
- Effectively resolved problems, exceptions, and account adjustments
- Approved or disapproved transactions within assigned authority limits
- Visited loan centers and offices
- Assisted in managing personnel and operating expenses
- Leveraged workforce planning tools to optimize staffing
Education
Bachelor of Arts - Psychology
CAL STATE EAST BAY
01.2017
Associates of Sciences - Health Science
DIABLO VALLEY COLLEGE
01.2014
Skills
- Microsoft Word
- Powerpoint
- Math
- Writing
- History
Certification
- Licensed Real Estate Agent
Timeline
Full-Time Student
CALIFORNIA STATE EAST BAY
12.2015 - 03.2017
Office Assistant
CLASSIC HOME LOANS AND PROPERTY MANAGEMENT
02.2014 - Current
West Coast Field Manager
WELLS FARGO
Bachelor of Arts - Psychology
CAL STATE EAST BAY
Associates of Sciences - Health Science
DIABLO VALLEY COLLEGE
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