Michelle Hale
Roanoke,VA
Summary
Thoughtful Resident Care Coordinator committed to thorough, individualized care and comprehensive compassion for patients with all kinds of needs. Kind, approachable and knowledgeable about the medical field and communicating with patients, families and physicians. Specializing in organization and productivity while adhering to state regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Care Coordinator
The Park Oak Grove
10.2023 - Current
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
- Ensured compliance with regulatory requirements by maintaining accurate records and conducting regular audits.
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
- Increased resident satisfaction by addressing concerns promptly and fostering a positive living environment.
- Increased medication and medical terminology knowledge through research and continuing education.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Registered Medication Aide
The Park Oak Grove
04.2022 - Current
- Demonstrated strong clinical knowledge through regular participation in ongoing training programs, keeping up-to-date on best practices in medication management.
- Developed positive relationships with patients by actively listening to their needs and preferences during the medication administration process.
- Contributed to regulatory compliance by maintaining accurate records of dispensed medications and administered treatments.
- Served as a resource for patients, family members, and staff regarding medication information, answering questions and addressing concerns when necessary.
- Reduced medication errors through careful documentation and clear communication with nursing staff.
- Supported the nursing staff in the management of medical emergencies, providing rapid response and assistance with medication administration as needed.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Reordered medication to maintain adequate supply.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Documented patient information and care activities in electronic health record.
Registered Medication Aide
English Meadows
11.2019 - 04.2022
- Demonstrated strong clinical knowledge through regular participation in ongoing training programs, keeping up-to-date on best practices in medication management.
- Developed positive relationships with patients by actively listening to their needs and preferences during the medication administration process.
- Contributed to regulatory compliance by maintaining accurate records of dispensed medications and administered treatments.
- Served as a resource for patients, family members, and staff regarding medication information, answering questions and addressing concerns when necessary.
- Reduced medication errors through careful documentation and clear communication with nursing staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and facility policies when handling sensitive medication information.
- Enhanced patient care by accurately administering medications and diligently monitoring for potential side effects.
- Coordinated with pharmacy staff to ensure timely delivery of required medications, minimizing delays in treatment.
- Monitored medication storage area to maintain medication security and control.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
High School Diploma -
Christiansburg High School
Christiansburg, VA05.2013
Skills
- Staff Training and Development
- Clinical assessment
- CPR Certified
- Care Planning
- Healthcare regulations
- Medical terminology knowledge
- Resident Documentation
- Dementia Care
Certification
- Registered Medication aide
- Direct Care Certified
- CPR
- ISP
- UAI
Timeline
Resident Care Coordinator
The Park Oak Grove
10.2023 - Current
Registered Medication Aide
The Park Oak Grove
04.2022 - Current
Registered Medication Aide
English Meadows
11.2019 - 04.2022
High School Diploma -
Christiansburg High School