Michelle Hannan
Neenah
Summary
Results-oriented Store Manager with expertise in retail operations and merchandising. Enhances operational efficiency and consistently surpasses sales targets through effective communication and team leadership. Delivers outstanding customer experiences while optimizing store performance through inventory management and staff training.
Overview
16
16
years of professional experience
Work History
Store Manager
REI
Appleton, WI
08.2023 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed staff training programs to improve employee skills and service quality.
- Implemented inventory management systems to enhance product availability and reduce discrepancies.
- Analyzed sales data to identify trends, driving targeted marketing strategies and promotions.
Interim Store Manager
REI
Appleton, WI
02.2023 - 08.2023
- Trained and mentored associates in daily tasks and procedures, improving team readiness.
- Monitored employee performance, identifying gaps and implementing corrective actions for improvement.
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Reviewed customer feedback to implement operational improvements, enhancing customer satisfaction.
- Developed and implemented training programs for staff, fostering skill development and teamwork.
Retail Sales Manager
REI
Appleton, WI
02.2020 - 08.2023
- Mentored employees in managing complex sales, resolving issues, and handling difficult customers to enhance team effectiveness.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Organized and updated schedules to ensure optimal coverage during peak customer demand periods.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Reviewed store policies and implemented changes to streamline operations and enhance overall productivity.
Store Manager
Eddie Bauer
Appleton, WI
03.2017 - 02.2020
- Trained and mentored associates in daily tasks and procedures, enhancing team competency.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified gaps, implementing corrective actions to support improvement.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened workflow by hiring, managing, and developing top talent, fostering a high-performing team.
Assistant Manager
Soma
Appleton, WI
12.2015 - 03.2017
- Ensured inventory accuracy through regular stock counts and prompt reconciliation of discrepancies.
- Co-developed sales and profit strategies with store manager to drive store performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mentored staff to improve skills and consistently meet daily targets through hands-on leadership.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Achieved certification as a bra fit expert to provide specialized fitting services. to help individuals as they made their way through cancer reconstruction as well as individuals going through their transition process.
Assistant Manager
Pier One Imports
Appleton, WI
12.2013 - 12.2015
- Ensured inventory accuracy through regular stock counts and reconciliation of discrepancies.
- Partnered with store manager to create actionable strategies for meeting sales and profit targets.
- Oversaw receiving and stockroom operations to uncover inventory opportunities and minimize shrinkage.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Mapped out and led the visual team to implement monthly floor sets.
Store Manager
Wet Seal
Appleton, WI
10.2012 - 12.2013
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Balanced sales and reconciled cash to ensure accuracy during opening and closing duties.
- Monitored employee performance and identified gaps to implement corrective actions.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built visually appealing displays and signs to drive customer engagement and promote specific products.
Assistant Manager
Aeropostale
Appleton, WI
07.2010 - 10.2012
- Ensured inventory accuracy through regular stock counts and reconciliation of discrepancies.
- Delegated daily tasks to team members to enhance overall group productivity.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assigned specific tasks to team members based on their strengths and skills. to team members based upon skill level and to achieve organizational goals.
- Led store team as the visual manager to implement monthly floor moves.
- Operational manager responsible for auditing weekly and monthly paperwork.
Education
Forensic Anthropology
University Oshkosh Wisconsin
Oshkosh, WISkills
- Store Merchandising
- Payroll processing
- Issue resolution
- Budget Management
- Inventory management
- Problem solving
- Multitasking and organization
- Problem-solving
Education and Training
other
Timeline
Store Manager
REI
08.2023 - Current
Interim Store Manager
REI
02.2023 - 08.2023
Retail Sales Manager
REI
02.2020 - 08.2023
Store Manager
Eddie Bauer
03.2017 - 02.2020
Assistant Manager
Soma
12.2015 - 03.2017
Assistant Manager
Pier One Imports
12.2013 - 12.2015
Store Manager
Wet Seal
10.2012 - 12.2013
Assistant Manager
Aeropostale
07.2010 - 10.2012
Forensic Anthropology
University Oshkosh Wisconsin