Open To Work
Michelle Hapgood
HALIFAX,NS
Work Preference
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Cashier
Shoppers Drug Mart (Thompkins Pharmacy Ltd.)
Dartmouth, NS
05.2014 - 04.2026
- Processed customer transactions efficiently at a busy pharmacy retail environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Handled returns and exchanges in accordance with store policies.
- Managed inventory levels by restocking shelves as needed.
- Trained new cashiers on operational procedures and customer service standards.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Supervisor
- Count tills, fill lotto bags and close store
Volume Counter
Canada Post
Dartmouth, NS
06.2014 - 06.2014
- Two week temporary position
- Counted mail
- Verified count
Customer Service Representative
Medieval Blue Cross
Dartmouth, NS
09.2012 - 02.2014
- Assisted customers with inquiries about insurance coverage and benefits.
- Processed claims and ensured accurate documentation for timely resolution.
- Handled customer complaints and provided effective solutions to issues.
- Reviewed and responded regarding clients claim history and claim status
- Operate general office equipment and word rocessing software
- Photocopied, faxed and filled documents
Education
Diploma - Accounting
Cabot Institute of Applied Arts And Technology
St. John's, NL 09.1984 - 06.1991
Certificate - Clerk Accounting
Cabot Institute of Applied Arts And Technology
St. John's, NL 01.1988 - 06.1988
Skills
- Cash handling
- Transaction processing
- Inventory management
- Retail customer service
- Point of sale operation
- Loyalty program promotion
References
References available upon request.
Timeline
Volume Counter
Canada Post
06.2014 - 06.2014
Cashier
Shoppers Drug Mart (Thompkins Pharmacy Ltd.)
05.2014 - 04.2026
Customer Service Representative
Medieval Blue Cross
09.2012 - 02.2014
Certificate - Clerk Accounting
Cabot Institute of Applied Arts And Technology
01.1988 - 06.1988
Diploma - Accounting
Cabot Institute of Applied Arts And Technology
09.1984 - 06.1991