Michelle Torres
Miami
Summary
Dynamic professional with a versatile background in healthcare and hospitality. Known for strong adaptability and complex problem-solving abilities, ready to drive operational improvements and deliver exceptional service in fast-paced environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel
Pembroke Pines, FL
03.2025 - Current
- Provided excellent customer service, ensuring timely and accurate order fulfillment.
- Assisted in training new team members on service protocols and menu knowledge.
- Managed multiple tables simultaneously while maintaining a positive dining experience.
- Communicated effectively with guests to address concerns and enhance satisfaction.
- Adapted quickly to changing priorities during peak business hours for optimal service delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assistant Manager
Haile Village Bistro
Gainesville, FL
01.2021 - 02.2025
- Led daily operations, ensuring efficient service and quality customer experiences.
- Trained and mentored staff on menu offerings and customer engagement techniques.
- Developed and implemented operational procedures to enhance workflow efficiency.
- Assisted in inventory management, optimizing stock levels to reduce waste.
- Managed scheduling and staffing to align with peak business demands effectively.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
ICU Nurse
SF/NG VA Medical Center
Lake City, FL
01.2013 - 05.2016
- Administered complex medication protocols to critically ill patients, ensuring adherence to safety guidelines.
- Monitored vital signs and patient conditions, promptly identifying and addressing changes in health status.
- Collaborated with multidisciplinary teams to develop and implement comprehensive care plans for ICU patients.
- Trained and mentored newly hired nursing staff on ICU best practices, enhancing team efficiency and patient care standards.
- Managed critical care patients with complex medical conditions, providing compassionate care and support to families.
- Continuously expanded clinical knowledge base through participation in educational workshops, seminars, and conferences related to critical care nursing.
Registered Nurse
Lake City Medical Center
Lake City, FL
09.1998 - 12.2012
- Administered medications and treatments according to established protocols.
- Monitored patient vital signs, documenting changes and reporting concerns promptly.
- Collaborated with interdisciplinary teams to develop and implement care plans.
- Educated patients and families on health management and post-discharge care.
- Mentored junior nurses, enhancing team performance and patient care standards.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Education
CPC-AA - Medical Coding And Billing
US Career Institute
Fort Collins, CO04-2026
Associate of Arts - General Studies
Florida Gateway College
Lake City, FL03-2011
Associate of Science - Nursing
Arkansas State University
Jonesboro, AR04-2001
Skills
- Strong work ethic
- Exceptional customer service
- Strong clinical judgment
- Nursing staff leadership
- Complex Problem-solving
- EMR / EHR
- Adaptability with little to no orientation
- Always ready to learn
Affiliations
AAPC
Certification
- Certified CPC-AA, AAPC - May 2026
Languages
English
Spanish
Elementary
Timeline
Server
Cracker Barrel
03.2025 - Current
Assistant Manager
Haile Village Bistro
01.2021 - 02.2025
ICU Nurse
SF/NG VA Medical Center
01.2013 - 05.2016
Registered Nurse
Lake City Medical Center
09.1998 - 12.2012
CPC-AA - Medical Coding And Billing
US Career Institute
Associate of Arts - General Studies
Florida Gateway College
Associate of Science - Nursing
Arkansas State University