Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Henderson

Michelle Henderson

Summary

Resourceful Cruise Specialist known for high productivity and efficient task completion. Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cruise Specialist

Oceaniacruises
Miami
01.2025 - Current
  • Bookings made, cancellations received, and situations escalated if refunds are issued.
  • Provided customer service to clients regarding cruise packages, itineraries, and travel information.
  • Developed relationships with key contacts within the cruise industry.
  • Updated online booking system with accurate information on availability of cruises and prices.

Pharmacy Technician

Walgreens
10.2021 - 09.2024
  • Process new patient registration and handled prescription requests, following HIPAA guidelines and store policies
  • Assisted store pharmacists with order management and escalated issues to senior staff as needed
  • Handled inbound and outbound queues, meeting and exceeding daily and monthly goals of call handle time and customer satisfaction
  • Resolved third party rejects and handled insurance claims on behalf of customers
  • Fill any necessary forms and data entry as required in the computer system

Call Center Representative

Teleperformance / Goodyear
05.2015 - 06.2021
  • Assisted in device activation and general technical troubleshooting
  • Ship new equipment to customers after analyzing what was needed from their concerns
  • Track, monitor and follow-up on packages to ensure timely delivery
  • Breakdown itemized bills and help customers process payment

Receptionist

Jonesy's Rib Shack
11.2014 - 08.2016
  • Managed inventory and equipment for staff
  • Worked with managers and team lead for accounts receivable and payable tasks including bank deposits
  • Set appointments for management and scheduled business trips when needed

Education

Diploma of Education - Pharmacy Tech

Southeastern College
Miami, FL
01-2019

Skills

  • Data Entry
  • Customer Service
  • Prescription Drugs
  • Accounts Payable (AP)
  • Accounts Receivable (AR)
  • Escalation Resolution
  • Troubleshooting
  • Time management
  • Detail orientation
  • Team collaboration

Certification

Pharmacy Technician

Timeline

Cruise Specialist

Oceaniacruises
01.2025 - Current

Pharmacy Technician

Walgreens
10.2021 - 09.2024

Call Center Representative

Teleperformance / Goodyear
05.2015 - 06.2021

Receptionist

Jonesy's Rib Shack
11.2014 - 08.2016

Diploma of Education - Pharmacy Tech

Southeastern College

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Michelle Henderson