Michelle Hernandez
Orlando,USA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bookkeeping (Tenant Specialist)
FLORIDA REALTY INVESTMENTS
Orlando, FL
01.2018 - Current
- Perform all financial activities including accounts payables, accounts receivable, balanced accounts and management reports. Complete bank reconciliations; create invoices and collect overdue accounts. Research and resolve billing and collection disputes. Manage payroll and prepare tax returns for property owners.
- Prepare eviction process for tenants and coordinate case with the police department.
- Enter tenant rent payments, prepare leases for new tenants, and bill all placements and invoices.
- Consistently demonstrated extensive learning process for new tasks and completing assignments ahead of schedule while maintaining a high degree of time management and accuracy.
- Saved company and property owners $20,000 per year auditing all types of transactions.
Administrative Leasing Assistant & Property Manager Assistant
FLORIDA REALTY INVESTMENTS
Orlando, FL
12.2015 - 01.2018
- Conducted credit screening, criminal background check, prior eviction search, rental history and employment verification. Coordinated with the Leasing Director a quarterly marketing strategy to hire new Real Estate Agents. Organized and constantly improved the training process for new agents and employees in the company.
- Developed reports, administered budgets for multiple clients (mortgage options). Handled and evaluated new clients closing statements for their new purchase.
- Prepared all findings and completed application packet for approval presentation by Property Manager to Property Owner of record.
- Performed weekly audits of leasing page and vacant properties currently available on each Property Management Team.
- Created and added all new properties for leasing and sales in the MLS and created new comparables for owners.
- Showed available properties to prospective tenants; negotiated lease and rental agreements.
- Handled all moves in and move out inspection and Section 8 new packages.
- Directed team of 15 Property Managers and 250 Real Estate Agents.
Substitute Teacher
KELLY SERVICES EDUCATIONAL STAFFING
Orlando, FL
12.2014 - 05.2015
- Enhanced lesson delivery by preparing classwork aligned with teacher's plans.
- Managed effective classroom time with students in a structured school environment.
- Substituted for teachers in ESL, Spanish, and special education classes.
- Provided consistent support for students with special needs in various settings.
- Demonstrated adaptability in teaching methods to meet diverse learning needs.
Store Manager
RAINBOW APPAREL INC.
Kissimmee, FL
12.2010 - 08.2014
- Managed daily operations and performing a variety of administrative tasks to overseeing staff performance. In charge of inventory, financial requirements, supervising employees and providing sales techniques training and encouraging revenue growth.
- Traveled to other stores to conduct loss prevention audits and analyze systems procedures and identifying areas of potential improvement. Implement a new sales strategy, reducing inventory to less than 0.45% every six months and coordinated merchandise efforts for a store that produced $1 million in revenue.
- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans, FMLA, FSA, PTO, HIPAA and Work Compensation benefits.
- Responsible for interviewing new employees and facilitated new hire orientation.
- Identified vacancies, post open job; screen and match applicant with open positions, background and reference checks.
- Provided leadership, management, coaching, monitoring a direction to the employees to achieve targets.
- Provided clerical and administrative support to staff of the Human Resources department.
Education
MBA - Human Resources Management
Metropolitan University (UMET)
Orlando, FL05-2014
BS - Business Administration Management
University Of Turabo (UT), (SUAGM)
Orlando, FL05-2012
B.A - Journalism
Universidad Del Sagrado Corazón (USC)
San Juan, PR05-2003
Skills
- HR Policies
- Sales
- Negotiation
- Operations
- Inventory Management
- Conflict Management
- Customer Relations
- Financial Contracts
- Management collaboration
- Coaching and mentoring
- Business reporting
- Time management
- Problem-solving
Certification
License Real Estate Agent: SL 3342034
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
TECHNICAL PROFICIENCIES
Proficient in Microsoft Office, Excel, PowerPoint, ADP - MLS Database, Oracle, Peachtree, Outlook, Photoshop, AppFolio, QuickBooks, Hellsiong, Rent Manager software and Yardi.
Timeline
Bookkeeping (Tenant Specialist)
FLORIDA REALTY INVESTMENTS
01.2018 - Current
Administrative Leasing Assistant & Property Manager Assistant
FLORIDA REALTY INVESTMENTS
12.2015 - 01.2018
Substitute Teacher
KELLY SERVICES EDUCATIONAL STAFFING
12.2014 - 05.2015
Store Manager
RAINBOW APPAREL INC.
12.2010 - 08.2014
BS - Business Administration Management
University Of Turabo (UT), (SUAGM)
MBA - Human Resources Management
Metropolitan University (UMET)
B.A - Journalism
Universidad Del Sagrado Corazón (USC)