MICHELLE HERNANDEZ-SILOS
Bryan
Summary
Dedicated hardworking and reliable professional with a strong background in customer service and organizational skills. Proven ability to enhance customer satisfaction through effective communication and teamwork. Experienced in cash handling, merchandise stocking, and maintaining a proactive work environment. Committed to continuous learning and achieving higher goals in a dynamic setting.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Cashier
Hobby Lobby
College Station
09.2025 - Current
- Provided exceptional customer service, fostering a welcoming shopping environment.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed returns and exchanges to ensure customer satisfaction and adherence to company policy.
- Performed diverse tasks to support team objectives and enhance overall store operations.
Sales Associate
DILLARDS DEPARTMENT STORE
College Station
10.2024 - 10.2025
- Assisted customers with product selection, sizing and styling (commissions based)
- Performed cashier duties; accepting payments, issuing receipts and counting money back change.
- Stocked shelves to ensure product availability for customers
- Conducted regular inventories to monitor stock levels and prevent shortages
- Filed online orders, phone calls, inventory
- Attended weekly team meetings to review performance goals and objectives.
- Managing computer system operations
Nail Technician
Own Business
Bryan
09.2021 - Current
- Managed and performed high-quality manicures, full sets, and care for a diverse clientele making 100% of the customers feel welcome
- Developed strong client relationships through exceptional customer service and effective communication, resulting in increased client loyalty
- Demonstrated strong work ethic and self-motivation, maintaining high service standards during challenging times
- Ensured a clean and sanitary workspace to improve hygiene standards and practices
- Managed service finances and budgeted for new investments to enhance service offerings
Education
Bachelors Degree - Business Administration And Management
Texas A&M University Corpus-Christi
08.2024 - 05.2026
Associate of Science - Business Administration And Management
Blinn College
08.2022 - 05.2024
Skills
- Customer Service
- Time management
- Communication skills
- Conflict resolution
- Safety regulations
- Problem-Solution solver
Languages
Spanish, Native or Bilingual
Timeline
Cashier
Hobby Lobby
09.2025 - Current
Sales Associate
DILLARDS DEPARTMENT STORE
10.2024 - 10.2025
Bachelors Degree - Business Administration And Management
Texas A&M University Corpus-Christi
08.2024 - 05.2026
Associate of Science - Business Administration And Management
Blinn College
08.2022 - 05.2024
Nail Technician
Own Business
09.2021 - Current