Hi, I’m
Michelle Hickok
Cedar City,UT
F-E-A-R has two meanings: 'Forget Everything And Run' or 'Face Everything And Rise' the choice is yours.
Zig Ziglar
Summary
Creative Business Owner with exceptional background spent in Alternative healing. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring.
Overview
14
years of professional experience
Work History
Energize Your Life
Owner/Operator
09.2017 - 09.2021
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
LA Car Guy
Finance Manager
01.2015 - 05.2017
Job overview
- Reviewed documentation and identified financial discrepancies where applicable.
- Achieved recognition and Won many cash bonus awards
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Explained very technical financial information to applicants in easy to understand language.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Proactively identified solutions for customers experiencing credit issues.
- Monitored pipelines to track and log status of loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Researched and updated industry knowledge on changing legislation and regulations.
- Helped college students obtain financial aid through loan programs.
McKenna Motors
Automotive Finance Manager
09.2011 - 10.2015
Job overview
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Recognized for over achieving monthly goals, awarded cash bonuses for exceeding quotas, customer satisfaction and being a loyal employee.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Explained very technical financial information to applicants in easy to understand language.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Proactively identified solutions for customers experiencing credit issues.
- Monitored pipelines to track and log status of loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Researched and updated industry knowledge on changing legislation and regulations.
- Assessed loan portfolios for compliance with underwriting policies.
- Helped college students obtain financial aid through loan programs.
Relational Technology Solutions
Account Manager - B2B Business Development
06.2007 - 09.2011
Job overview
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Recognized for exceeding expectations with trips and bonuses.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Implemented systems and procedures to increase sales.
- Drove sales by developing multi-million dollar contract sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Orange Coast CollegeCosta Mesa, CA
Associate of Arts from General Studies
09.1995
Skills
- Finance and Accounting Operations
- Verbal and Written Communication
- Project Management
- Business Development
- Contract Negotiation Expertise
- Coaching and Mentoring
- Staff Training
- Customer Relations
- Investor Relations
- Key Partnership Cultivation
- Contract Management
- Lender Funding
- Sales Growth
- Approachable and Outgoing
- Consulting
Additional Information
I've been a mentor with the Big sister and Big brother program of Orange county since 2005, I've pushed for the underdogs in society and do what I can to help them gain confidence to succeed in this life. This opportunity has shaped me more than I could have imagined and I recommend doing the same to everyone I meet. Serving is the biggest blessing, especially the less fortunate children in our communities.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Operator
Energize Your Life
09.2017 - 09.2021
Finance Manager
LA Car Guy
01.2015 - 05.2017
Automotive Finance Manager
McKenna Motors
09.2011 - 10.2015
Account Manager - B2B Business Development
Relational Technology Solutions
06.2007 - 09.2011
Orange Coast College
Associate of Arts from General Studies
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