Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Holliman

Somerset

Summary

Dynamic Clinical Service Representative with a proven track record at Rutgers Health RWJ Medical School, enhancing patient satisfaction through exceptional service and effective communication. Proficient in HIPAA compliance and electronic health records management, I excel in multitasking and resolving precertification issues, ensuring timely treatment and optimal patient outcomes.

Overview

15
15
years of professional experience

Work History

Clinical Service Representative 1

Rutgers Health RWJ Medical School
11.2022 - Current
  • Enhanced patient satisfaction by providing exceptional clinical service and addressing individual needs.
  • Maintained accurate medical records for better decision-making and optimal patient outcomes.
  • Coordinated precertification processes for prior authorizations, ensuring compliance with regulatory standards.
  • Facilitated communication between healthcare providers and insurance companies to resolve precertification issues.
  • Expedited treatment commencement by promptly acquiring authorizations for medically necessary services within required timeframes.

Front Desk Clerk/Night Auditor

Hampton Inn By Hilton
09.2023 - 01.2024
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated room assignments and reservations, optimizing occupancy rates.
  • Maintained accurate records of guest accounts and transactions using property management systems.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.

Medical Service Assistant/ CSR

Rutgers Health RWJ Medical School
02.2010 - 11.2022
  • Facilitated patient intake processes, ensuring accurate data collection and efficient scheduling.
  • Assisted in administering vaccinations and medications under physician supervision.
  • Maintained electronic health records, ensuring compliance with HIPAA regulations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Processed patient intake forms and verified insurance eligibility to maintain compliance with industry standards.
  • Collect copays balanced credit cards and batches

Education

High School Diploma -

Franklin High School
Somerset, NJ

No Degree - Medical Assistant/Unit Clerk

Middlesex Co Vo-tech
East Brunswick, NJ

No Degree - Medical Billing & Coding Certificate

Middlesex Community College
Edison

Skills

  • Multitasking proficiency
  • HIPAA compliance
  • Insurance verification
  • Healthcare billing
  • Medical terminology proficiency
  • Epic/EMR knowledgeable

Timeline

Front Desk Clerk/Night Auditor

Hampton Inn By Hilton
09.2023 - 01.2024

Clinical Service Representative 1

Rutgers Health RWJ Medical School
11.2022 - Current

Medical Service Assistant/ CSR

Rutgers Health RWJ Medical School
02.2010 - 11.2022

High School Diploma -

Franklin High School

No Degree - Medical Assistant/Unit Clerk

Middlesex Co Vo-tech

No Degree - Medical Billing & Coding Certificate

Middlesex Community College

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