Michelle Holzmuller
Montgomery
Summary
Quality focused leader adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail and management success.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Lowe's
06.2021 - 10.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service standards and product knowledge.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Analyzed inventory levels, leading to optimized stock management and reduced shrinkage.
- Resolved customer complaints effectively, improving satisfaction rates and fostering loyalty.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Branch Supervisor
Hudson Valley Federal Credit Union
03.2017 - 10.2020
- Assigned individual roles and tasks, as well as monitoring employees for security, compliance and performance.
- Encouraged employee development through training, coaching and motivational strategies.
- Helped representatives and relationship managers with resolving customer concerns and securely handling large transactions.
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Developed and maintained strong relationships with members, addressing concerns and fostering loyalty.
- Managed high-volume incoming calls, ensuring timely and effective resolution of customer inquiries. Covered often to assist with call center.
Administrative Assistant Manager
Lowe's Home Improvement
01.2015 - 01.2017
- Managed daily operations within customer service, delivery, receiving, maintenance, installations, and cash office by supporting continuous delivery of excellent services and care.
- Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol.
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including on-boarding, orientation and benefits.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Administrative Department Manager
Lowe's Home Improvement
08.2013 - 01.2015
- Fostered healthy team environments to promote collaboration and boost productivity.
- Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.
- Evaluated employee performance, identified areas of improvement and communicated plans to staff.
Education
Some College (No Degree) - Business Management
Valencia College
Orlando, FLHealthcare Administration
Devry
VirtualSkills
- Employee supervision and motivation
- Staff training and development
- Process improvements
- Operational budgeting
- Sales professional
- MS Office proficient
- Customer experience
- Problem-solving
- Hiring and training
- Mentoring and coaching
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Lowe's
06.2021 - 10.2025
Branch Supervisor
Hudson Valley Federal Credit Union
03.2017 - 10.2020
Administrative Assistant Manager
Lowe's Home Improvement
01.2015 - 01.2017
Administrative Department Manager
Lowe's Home Improvement
08.2013 - 01.2015
Some College (No Degree) - Business Management
Valencia College
Healthcare Administration
Devry