Michelle Houchin
Bakersfield,CA
Summary
Dynamic and detail-oriented professional with extensive experience at La Quinta North Hotel and Suites. Proven track record in enhancing guest satisfaction through exceptional customer service and efficient front desk operations. Skilled in payment processing and adept at resolving issues, ensuring a welcoming environment for all guests.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
La Quinta North Hotel and Suites
Bakersfield, CA
08.2021 - Current
- Greeted and assisted guests, ensuring a welcoming environment and addressing inquiries promptly.
- Managed front desk operations, including check-ins, check-outs, and reservation modifications efficiently.
- Handled phone inquiries and bookings using hotel management systems to streamline guest services.
- Collaborated with housekeeping and maintenance teams to address guest requests and ensure room readiness.
- Processed payments accurately while maintaining secure handling of cash and credit transactions.
- Provided information on local attractions, amenities, and hotel services to enhance guest experiences.
- Implemented procedures for managing guest complaints, contributing to improved satisfaction ratings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Streamlined check-in processes, reducing wait times for guests.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Breakfast Attendant
La Quinta North Hotel and Suites
Bakersfield, CA
08.2021 - Current
- Prepared and presented complimentary breakfast items, ensuring freshness and quality standards.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted guests with inquiries regarding breakfast offerings and hotel amenities.
- Monitored inventory levels of food supplies, notifying management of shortages promptly.
- Adhered to health and safety regulations during food preparation and service processes.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Monitored food and beverage supplies, assisting with restocking when needed.
Housekeeper
La Quinta North Hotel and Suites
Bakersfield, CA
08.2021 - Current
- Cleaned and sanitized guest rooms to maintain high cleanliness standards.
- Assisted in laundry operations, ensuring timely availability of fresh linens.
- Restocked supplies in guest bathrooms, enhancing overall guest experience.
- Reported maintenance issues promptly to ensure guest safety and comfort.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Education
High School Diploma - General
Bakersfield High School
Bakersfield, CA06.1996
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Scheduling
- Office organization
- Oral and writing communication
- Hospitality services
- Filing
- Sensitive information handling
- Issue handling
- Guest relations
- Skilled in software
- Conference room scheduling
- Punctual and reliable
- Customer and client relations
- Payment processing
Timeline
Front Desk Receptionist
La Quinta North Hotel and Suites
08.2021 - Current
Breakfast Attendant
La Quinta North Hotel and Suites
08.2021 - Current
Housekeeper
La Quinta North Hotel and Suites
08.2021 - Current
High School Diploma - General
Bakersfield High School