Michelle Howard
Detroit,MI
Summary
Experienced Food Service professional adept at preparing high-volume meals in fast-paced environments. Possessing 18 years of service industry experience combined with excellent understanding of food safety, cleaning and sanitizing procedures. Familiar with nutrition guidelines for healthy meals. Responsible Food Service Specialist offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Food Service Specialist
Detroit Public School Community District
04.2005 - Current
- Managed menu planning, food and supply purchases and inventory coordination.
- Maintained proper temperatures during storage, cooking and serving.
- Kept surfaces, tools and equipment clean and sanitized.
- Utilized standard recipes to bake, fry, steam or otherwise prepare dishes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared components for foods such as soups, entrees and side dishes.
- Applied knowledge of macronutrients and micronutrients to prepare healthy meals.
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Service over 300 students each day providing healthy breakfast, lunch, and supper for after school programs.
Fast Food Cook
Kentucky Fried Chicken
09.2003 - 03.2005
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Practiced proper safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Cooked menu items according to specified instructions.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
Gas Station Cashier
Shell Gas Station
03.1999 - 09.2001
- Confirmed stock levels and expiration dates of merchandise.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Arrived on time and dressed professionally in clean company uniform.
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
Skills
- Customer Service and Assistance
- Verbal and Written Communication
- Menu Item Familiarity
- Shipment Receipt
- Heavy Lifting Capacity
- Working Quickly
- Ingredient Restocking
- Meat Preparation
- Food and Beverage Preparation
- Tray Assembly
- Inventory Receiving
- Temperature Standards
Certification
- ServSafe Certification, National Restaurant Association - 05/23/2021
Timeline
Food Service Specialist
Detroit Public School Community District
04.2005 - Current
Fast Food Cook
Kentucky Fried Chicken
09.2003 - 03.2005
Gas Station Cashier
Shell Gas Station
03.1999 - 09.2001
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