Michelle Huddleston
Lufkin,TX
Summary
Professional hospitality manager with extensive experience in barista operations and team leadership. Known for driving operational efficiency and delivering high-quality customer service. Effective in fostering team collaboration and adapting to changing needs, with strong skills in training and quality control.
Overview
16
16
years of professional experience
Work History
Barista Manager
Heritage Coffee Co.
Lufkin, TX
10.2024 - 11.2025
- Managed daily operations, ensuring smooth workflow in high-volume coffee shop environment.
- Trained new baristas on beverage preparation and equipment maintenance protocols.
- Oversaw inventory management, sourcing quality ingredients to maintain product standards.
- Implemented customer service initiatives, enhancing guest satisfaction and loyalty.
Customer Service Associate
Bank of America
Johnson City, TN
06.2023 - 07.2024
- Assisted customers with account issues, providing tailored solutions to meet their needs.
- Managed account maintenance tasks, ensuring accuracy and compliance with banking regulations.
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Collaborated with team members to enhance service quality and improve customer satisfaction scores.
Childcare Provider
Self-employeed
Kingsport, TN
03.2010 - 05.2023
- Implemented daily schedules promoting healthy routines and structured playtime for optimal child engagement.
- Maintained a safe, clean, and nurturing environment ensuring children's well-being and comfort.
- Communicated effectively with parents regarding children's progress, behaviors, and developmental milestones.
Education
Bachelor of Science - Business Administration And Management
East Tennessee State University
Johnson City, TN05-2026
Associate of Science - Social Work
Northeast State Community College
Blountville, TN05-2017
Skills
- Team leadership
- Customer service
- Inventory management
- Staff training
- Verbal and written communication
- Reliable and responsible
Timeline
Barista Manager
Heritage Coffee Co.
10.2024 - 11.2025
Customer Service Associate
Bank of America
06.2023 - 07.2024
Childcare Provider
Self-employeed
03.2010 - 05.2023
Bachelor of Science - Business Administration And Management
East Tennessee State University
Associate of Science - Social Work
Northeast State Community College