Summary
Work History
Education
Skills
Timeline
Generic

Michelle Hutton

PORTLAND

Summary

Accomplished Cake Decorator and Shift Manager with a proven track record at Walmart and McDonald's, showcasing expertise in cake decoration and strong communication skills. Excelled in customer satisfaction and team performance enhancement, demonstrating precise hand-eye coordination and effective problem-solving. Achieved consistent customer praise for custom cake consultations and leadership.

Work History

Cake Decorator

Walmart
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

Shift Manager

McDonald's
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Guest Service Representative

Target
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.

Sales Associate

Meier & Frank
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Diploma - General Studies

Reynolds High School
Troutdale
06.1999

Skills

  • Cake decoration
  • Food handling safety
  • Precise Hand-eye coordination
  • Custom cake consultations
  • Strong communication skills

Timeline

Cake Decorator

Walmart

Shift Manager

McDonald's

Guest Service Representative

Target

Sales Associate

Meier & Frank

Diploma - General Studies

Reynolds High School

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Michelle Hutton