Michelle Hyche
Detroit
Summary
Energetic Esthetician with 17 years of spa service experience, specializing in hair removal and skin treatments. Delivered high-quality esthetic treatments through client consultation and customized skincare plans while fostering team collaboration. Confident Personal Banker who enhanced customer loyalty by effectively resolving issues and presenting financial products.
Overview
38
38
years of professional experience
Work History
Personal Banker 1
Fifth Third Bank
Southfield
01.2026 - Current
- Assisted clients with account openings and financial product inquiries.
- Provided exceptional customer service to enhance client relationships and satisfaction.
- Educated customers on banking services, products, and online tools.
Licensed Esthetician
LashDiva Beauty Studio
09.2008 - Current
- Provided specialized facials, chemical peels, and other advanced treatments to address various skin concerns.
- Developed individualized, therapeutic skin care programs.
- Recommended tailored retail products to enhance at-home skin care routines.
- Performed body treatments, including waxing and facials.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed consultations for patients before scheduling treatments.
- Fostered friendly, warm and exceptional customer experience.
- Handles busy schedules and stays on top of key deadlines.
Licensed Esthetician Instructor
Le'sprit Academy
Southfield
02.2022 - 12.2025
- Consulted with clients on procedures and treatment options to tailor services to their needs.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Advised clients on retail products for at-home use to enhance treatment results.
- Trained new staff members on proper equipment usage, technique, sanitation protocols, and company policies.
- Ensured cleanliness, sanitation, and organization of treatment room to meet industry regulations.
- Awards: Over and Beyond Award Recipient 2023 and 2024
Licensed Esthetician & Massage Therapist
Massage Green Spa
04.2019 - 03.2020
- Analyzed skin condition and made appropriate product recommendations.
- Notified supervisor of supply needs to ensure necessary items were in stock.
- Stocked treatment rooms with proper supplies.
- Developed individualized, therapeutic skin care programs.
- Fostered friendly, warm and exceptional customer experience.
- Suggested appropriate therapy based on current health of client
- Welcomed clients arriving for appointments.
- Discussed procedures and treatment options with clients.
Claims Examiner
Molina Healthcare
09.2015 - 01.2019
- Finalized files for insurance claim payment release.
- Analyzed data to identify underlying principles.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
Production Line Worker
Ford Motor Company
04.1994 - 01.2007
- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
- Worked closely with others in team-oriented settings to maintain line productivity.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assisted quality assurance by visually inspecting items and removing defective parts.
Jewelry Sales Associate
Ames Department Store
06.1991 - 06.1992
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
Bank Teller
National Bank of Detroit
08.1989 - 01.1990
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Promoted products or services to each customer to consistently achieve sales targets.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Enthusiastically greeted customers and offered dedicated service during entire transaction.
Dietary Aide
Fairlane Nursing Home
09.1988 - 07.1989
- Served meals tailored to patients with special dietary needs, ensuring nutritional compliance and satisfaction.
Education
Esthetician Instructor -
Kimz Elevation School of Cosmetology
Detroit, MichiganMedical Billing and Coding -
Sanford Brown College
Detroit, MichiganEsthetician -
Michigan College of Beauty
Detroit, MichiganMassage Therapy -
Irene's Myomassology Institute
Detroit, MichiganDiploma -
Benedictine High School
Detroit, MISkills
- Client needs assessment
- Financial consulting
- Consultative sales strategies
- Customer service
- Client relations
- Social media marketing
- Infection control
Timeline
Personal Banker 1
Fifth Third Bank
01.2026 - Current
Licensed Esthetician Instructor
Le'sprit Academy
02.2022 - 12.2025
Licensed Esthetician & Massage Therapist
Massage Green Spa
04.2019 - 03.2020
Claims Examiner
Molina Healthcare
09.2015 - 01.2019
Licensed Esthetician
LashDiva Beauty Studio
09.2008 - Current
Production Line Worker
Ford Motor Company
04.1994 - 01.2007
Jewelry Sales Associate
Ames Department Store
06.1991 - 06.1992
Bank Teller
National Bank of Detroit
08.1989 - 01.1990
Dietary Aide
Fairlane Nursing Home
09.1988 - 07.1989
Esthetician Instructor -
Kimz Elevation School of Cosmetology
Medical Billing and Coding -
Sanford Brown College
Esthetician -
Michigan College of Beauty
Massage Therapy -
Irene's Myomassology Institute
Diploma -
Benedictine High School