Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Jeon

Las Vegas,NV

Summary

Accomplished General Manager with a proven track record at Shabuya, enhancing operational performance and fostering strong customer relationships. Skilled in team leadership and problem resolution, I have successfully mentored employees to surpass performance goals. My approach emphasizes employee development and exceptional service, driving both customer satisfaction and loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Shabuya
Las Vegas, NV
06.2022 - Current
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Assistant Manager

Shabuya
Las Vegas, NV
10.2020 - 05.2022
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Restaurant Manager

Wynn Resorts
Las Vegas, NV
06.2017 - 10.2020
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Delegated work to staff, setting priorities and goals.
  • Provided exceptional customer service by anticipating guest needs before they arise.

Education

Associate of Arts - Music

College of Southern Nevada
Las Vegas, NV

Skills

  • Team leadership
  • Communication skills
  • Recipes and menu planning
  • Employee development
  • Networking
  • Training and coaching
  • Problem resolution
  • Supervision and training

Certification

  • Licensed in Cosmetology

Languages

Korean
Native/ Bilingual

Timeline

General Manager

Shabuya
06.2022 - Current

Assistant Manager

Shabuya
10.2020 - 05.2022

Restaurant Manager

Wynn Resorts
06.2017 - 10.2020

Associate of Arts - Music

College of Southern Nevada

Similar Profiles

CREATE PROFILE
Michelle Jeon