Michelle Johnson
Cleveland,OH
Summary
Proven track record in enhancing customer satisfaction and loyalty at Pa Pa Joes, leveraging strong customer service and cash management skills. Demonstrated reliability and empathy, significantly improving client relationships. Excelled in multitasking and maintaining high accuracy under pressure, contributing to repeat business and operational efficiency.
Overview
11
11
years of professional experience
Work History
Cashier
Yamamaha
Euclid, OH
11.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cook/Cashier Team Lead
Pa Pa Joes
Eastlake, OH
10.2021 - 11.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cashier/lottery/cook
Quick & Easy's Drive
128 St.Clair Ave
02.2018 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Receptionist/deptcollector
Pinnacle
E.9 Superior, Oh
09.2016 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Front Desk Receptionist
Kennsington Inn & Suite
Mayfield Heights, OH
10.2012 - 01.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
Timeline
Cashier
Yamamaha
11.2022 - 07.2023
Cook/Cashier Team Lead
Pa Pa Joes
10.2021 - 11.2022
Cashier/lottery/cook
Quick & Easy's Drive
02.2018 - 03.2021
Receptionist/deptcollector
Pinnacle
09.2016 - 04.2017
Front Desk Receptionist
Kennsington Inn & Suite
10.2012 - 01.2015