Michelle Johnson
Wake Forest,NC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
27
27
years of professional experience
Work History
Regional Manager
Dash Courier & Logistics
Raleigh, NC
01.2023 - Current
- Conducted regular meetings with VP Of Operations to discuss sales performance and provide guidance on improvement tactics.
- Evaluated customer feedback and adjusted company processes accordingly.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Provided mentorship and coaching to staff members throughout the region as needed.
Branch Supervisor
Dash Courier & Logistics
Charlotte, NC
07.2022 - 01.2023
- Provided guidance and support to branch staff in daily operations.
- Supervised, coached, and evaluated staff performance.
- Established performance standards, monitored employee productivity, and provided feedback on performance.
- Identified areas of improvement for operational efficiency at the branch level.
Branch Support Specialist
Dash Courier & Logistics
Charlotte, NC
01.2022 - 07.2022
- Organized and monitored the shipment of products in accordance with customer requirements.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
Customer Service Representative
Dash Courier
Charlotte , NC
07.2010 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
UPS Express Critical
Charlotte, NC
10.2004 - 07.2010
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Meijer
Grand Rapids, MI
03.2001 - 08.2004
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Cashier
Meijer Supercenter
Grand Rapids, MI
03.1999 - 03.2001
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier
Meijer Gas Station
Grand Rapids , MI
05.1997 - 03.1999
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
Education
GED -
Byron Center High School
Byron Center, MI03-1995
Skills
- Operations Management
- Performance Management
- Operations
- Staff Supervision
- Strategic development
- Recordkeeping compliance
References
References available upon request.
Timeline
Regional Manager
Dash Courier & Logistics
01.2023 - Current
Branch Supervisor
Dash Courier & Logistics
07.2022 - 01.2023
Branch Support Specialist
Dash Courier & Logistics
01.2022 - 07.2022
Customer Service Representative
Dash Courier
07.2010 - 01.2022
Customer Service Representative
UPS Express Critical
10.2004 - 07.2010
Customer Service Representative
Meijer
03.2001 - 08.2004
Cashier
Meijer Supercenter
03.1999 - 03.2001
Cashier
Meijer Gas Station
05.1997 - 03.1999
GED -
Byron Center High School
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