Dynamic professional with a proven track record at AutoZone, excelling in customer relationship building and achieving sales targets. Leveraging strong organizational skills and expert parts knowledge, I foster team collaboration and drive performance, consistently enhancing client satisfaction and contributing to significant profit growth.
Work History
Service Advisor
Moore Robinson Goodyear
Little Rock
04.2025 - Current
Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
Assisted in managing service appointments, ensuring efficient scheduling and workflow.
Maintained accurate records of customer interactions and service history for future reference.
Collaborated with technicians to communicate repair recommendations and status updates effectively.
Facilitated payment processing and invoicing, ensuring accuracy in transactions.
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Medical Coding Specialist
Arcare
1600 W Holland White Hall Ar 71602
2024 - 2025
Analyzed medical records to ensure accurate coding in compliance with regulations.
Reviewed and resolved coding discrepancies to maintain data integrity and accuracy.
Collaborated with healthcare professionals to clarify documentation for optimal coding outcomes.
Utilized coding software to efficiently convert diagnoses and procedures into standardized codes.
Commercial Sales Manager
AutoZone
9716 N Rodney Parham Road Little Rock AR 72227
2015 - 2023
Trained and mentored sales team members to improve performance and achieve targets consistently.
Established strong relationships with key clients, ensuring high levels of satisfaction and repeat business.
Responded to customer feedback in professional and constructive way.
Increased company profit Number% through upselling packages to corporate groups.
Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.