Michelle Lambert
Smyrna,DE
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Dover Hollywood Diner. Recognized for enhancing guest satisfaction through personalized service and effective cash handling. Proven ability to thrive in high-volume environments while cultivating lasting relationships with customers, leading to increased repeat business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Dover Hollywood Diner
01.2023 - 04.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Took and processed orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Assisted in training new servers on menu knowledge and customer interaction techniques.
- Managed cash transactions efficiently, balancing cash register at shift end.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Server
Bridgeway Family Restaurant
01.2015 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma - Basic
Dover High School
Dover, DESkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Hospitality service expertise
- Service prioritization
Certification
ABC CERTIFIED
SERVSAFE CERTIFIED
Timeline
Server
Dover Hollywood Diner
01.2023 - 04.2025
Server
Bridgeway Family Restaurant
01.2015 - 11.2022
High School Diploma - Basic
Dover High School
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