MICHELLE LAUDERMAN
Milwaukee,WI
Summary
Knowledgeable behavior technician with several years of personal experience. Dedicated to helping develop skills and manage behaviors in an individualized way. Practiced multitasker with excellent time management, problem-solving and conflict resolution skills. Skilled in coordinating care and leveraging behavior modification techniques, I significantly improved client and team outcomes.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Publix
Ponte Vedra, FL
05.2023 - 07.2024
- Provide premier customer service, including greeting customers, answering their questions, and resolving issues.
- Handle money services such as check cashing, lottery, gift cards, money orders and Western Union transactions.
- Perform daily bookkeeping procedures such as balancing and reconciling cash drawers, maintains office accountability and prepares deposits.
- Answer and directs telephone calls.
- Maintain the cash office and equipment.
- Coordinate operations on the front-end to ensure premier service for our customers.
Stay At Home Mom
Self-Employed
01.2014 - 05.2023
- Coordinate multiple calendars and scheduled appointments to provide daily routines with built in flexibility while meeting all time requirements
- Direct fundraising programs for schools and community programs to ensure successful event planning throughout the year
- Budget management for a family of 4, reducing extraneous spending by 64% and boosting annual savings by 42%
- Maintain detailed medical and educational reports to reduce illness and improve academic performance
Director Of Social Media Marketing
OpenVision
Hilton Head Island, USA
08.2009 - 01.2014
- Launched and managed OpenVision's Social Media Department increasing internal revenue by $200,000 annually
- Created online marketing and social media campaigns and strategies, budget planning, content creation, and implementation schedules
- Analysis of client's online presence and identification of opportunities for improved user experience resulting in an average of 227% increase in online traffic and sales
- Provided training and guidance to team members and clients on social media best practices and usage to ensure a responsible unified brand presence
Account Executive
Spirer Communications
Hilton Head Island, USA
01.2007 - 08.2009
- Attain the highest level of client service with agency's most prominent accounts by exceeding the client's stated and implied needs
- Provide support to internal agency staff ensuring account needs are met in a responsive, efficient, effective and accurate manner
- Identify short and long term needs of the client and match these with the capabilities of the agency to successfully close opportunities
Assistant Account Executive
Anderson Communication Group
Hilton Head Island, USA
09.2002 - 12.2007
- Perform administrative activities for assigned clients, including handling mail/packages, creating conference reports, preparing correspondence, and other administrative duties as assigned or requested by clients
- Manage client, vendor, and internal schedules to maintain drop dates and tight deadlines
- Maintain detailed project reports, specifically trafficking and managing sales and creative duties, keeping team members and clients abreast of status
- Researched and documented account trends to forecast expected sales
Education
Associates - Computer Science/Business Administration
Technical College of The LowCountry
Beaufort, South Carolina05.2002
Skills
- Records management
- Behavior Modification Techniques
- Individualized Education Plans
- Coordinating Care
- Critical Thinking
- Active Listening
- Self Motivation
- Time management abilities
- Problem-solving aptitude
- Clerical Functions
Timeline
Customer Service Representative
Publix
05.2023 - 07.2024
Stay At Home Mom
Self-Employed
01.2014 - 05.2023
Director Of Social Media Marketing
OpenVision
08.2009 - 01.2014
Account Executive
Spirer Communications
01.2007 - 08.2009
Assistant Account Executive
Anderson Communication Group
09.2002 - 12.2007
Associates - Computer Science/Business Administration
Technical College of The LowCountry
Similar Profiles
Daniel SanchezDaniel Sanchez
Meat Clerk at PublixMeat Clerk at Publix
Nicholas WilsonNicholas Wilson
Assistant Grocery Manager at PublixAssistant Grocery Manager at Publix
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
Tahaira LewisTahaira Lewis
Vendor Authorization Specialist at Assurance HDVendor Authorization Specialist at Assurance HD