Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Michelle Lazarczyk

Kansas City,Missouri

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Showingtime
Kansas City, United States
11.2014 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Cashier

Jimmy Johns Gourmet Subs
Kansas City, United States
03.2014 - 11.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Customer Service Representative

Centralized Showing Service Inc.
Kansas City, KS
08.2006 - 03.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Arts - Computer Programming, Specific Applications

Advanced Technologies Academy
Las Vegas, NV

Skills

  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

Showingtime
11.2014 - Current

Cashier

Jimmy Johns Gourmet Subs
03.2014 - 11.2014

Customer Service Representative

Centralized Showing Service Inc.
08.2006 - 03.2014

Associate of Arts - Computer Programming, Specific Applications

Advanced Technologies Academy

Similar Profiles

CREATE PROFILE
Michelle Lazarczyk