Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Lee

Michelle Lee

Montgomery,TX

Summary

Dynamic professional with a proven track record in hospitality and retail, excelling in customer service and multitasking. At Uncle Bobs BBQ, enhanced guest experiences and streamlined service operations. Skilled in cash handling and fostering client relationships, demonstrating adaptability and a strong work ethic. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Server

Uncle Bobs Bbq
01.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Head Bartender

Uncle Bobs Bbq
12.2021 - 12.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Sales Associate

Home Depot
03.2014 - 08.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Design Consultant

Delfino Homes
05.2000 - 09.2012
  • Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
  • Developed innovative design concepts to meet clients'' unique needs and preferences.
  • Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
  • Optimized space planning for improved functionality in both residential and commercial spaces.
  • Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
  • Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
  • Met with over Number customers per week to discuss design vision and individual needs.

Education

West High
Bakersfield, CA
1987

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Safe Food Handling
  • Food Running
  • High-volume dining
  • Sales expertise
  • Food safety understanding
  • Order Accuracy
  • Beverage Preparation
  • Food station setup
  • Banquet Coordination
  • Team Player
  • Warm and Friendly
  • Adaptable and Flexible
  • Reliability
  • Multitasking

Certification

Food handlers

CPR

Timeline

Server

Uncle Bobs Bbq
01.2023 - Current

Head Bartender

Uncle Bobs Bbq
12.2021 - 12.2023

Sales Associate

Home Depot
03.2014 - 08.2017

Design Consultant

Delfino Homes
05.2000 - 09.2012

West High

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Michelle Lee