MICHELLE LEMAIRE
Atlanta,GA
Overview
10
10
years of professional experience
Work History
Florist/ Owner
Dahlias Greenhouse
01.2022 - Current
- Oversee daily operations, sales and marketing functions of business
- Increased revenue by 120% in 12 months
- Studied market trends to improve customer satisfaction by 25%
- Work closely with 2 sales reps to strategize various approaches to increase sales and generate over 200,000$ in a two year span
- Work closely with vendors to source products
Waitress
Onyx
05.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Magic City
05.2016 - 09.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bartender
Harold’s Ice Bar
08.2014 - 08.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
B.A. - Communication, Public Relations
North Carolina State University
Raleigh, NC01.2014
Skills
- Outside/Inside Sales
- Marketing
- Sales Development
- Customer Service
- Written/Verbal Communication
- Business Development
Timeline
Florist/ Owner
Dahlias Greenhouse
01.2022 - Current
Waitress
Onyx
05.2021 - Current
Waitress
Magic City
05.2016 - 09.2019
Bartender
Harold’s Ice Bar
08.2014 - 08.2016
B.A. - Communication, Public Relations
North Carolina State University