Michelle Lisiecki
Oak Creek
Summary
Highly skilled in fostering positive customer relationships and resolving issues with patience and empathy. Adept at collaborating with diverse teams to enhance service delivery and achieve collective goals. Strong persuasive abilities with focus on understanding customer needs and delivering tailored solutions. Brings extensive knowledge of customer service principles and genuine love for working with people to create supportive and effective environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Deli Manager
Piggly Wiggly
Milwaukee, Wisconsin
05.2025 - Current
- Oversaw daily deli operations, ensuring high-quality food preparation and presentation.
- Trained and mentored staff on food safety standards and customer service best practices.
- Managed inventory levels, reducing waste through effective stock rotation processes.
- Coordinated scheduling to optimize staffing levels during peak hours for improved service efficiency.
- Developed promotional displays to increase customer engagement and drive sales growth.
- Implemented cost-control measures, enhancing profitability while maintaining product quality standards.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Collaborated with suppliers to negotiate pricing and ensure timely delivery of premium ingredients.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
Bakery Department Supervisor/correctional Facility
Trinity Services Group
Franklin Wisconsin
10.2024 - 01.2025
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements to enhance efficiency in service delivery.
- Coordinated inventory management, optimizing stock levels and ordering processes.
- Developed training programs to improve employee skill sets and operational knowledge.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Bakery Department Manager
Meijer
Oak Creek, Wisconsin
03.2024 - 10.2024
- Supervised daily production activities including baking, icing, decorating cakes, cookies
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts
- Ensured adherence to health and safety regulations, maintaining a clean and safe working environment
- Conducted performance evaluations for staff, identifying areas for improvement and providing constructive feedback
- Maintained accurate records of inventory levels and placed orders when necessary
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Trained bakery staff on proper handling of food products, safety protocols, and customer service techniques
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Resolved customer complaints in a timely manner to ensure customer satisfaction
- Monitored inventory levels of ingredients, equipment, and supplies to maintain adequate stock while minimizing waste
- Evaluated employee performance regularly through feedback sessions
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
- Ensured compliance with all local laws, regulations and policies related to food handling and preparation.
Bakery Manager
Kroger
Oak Creek, WI
05.2022 - 03.2024
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures
- Maintained inventory of supplies, ingredients and equipment used in the production process
- Created cost-effective strategies to reduce waste while increasing productivity levels
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes
- Organized promotional campaigns to drive sales of baked goods through special offers or discounts
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures
- Implemented and executed merchandising programs to maintain and increase sales
- Assisted bakery manager with coordinating product ordering, receiving and stocking
- Delegated work to staff, setting priorities and goals
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Trained, managed and motivated employees to promote professional skill development
- Directed and supervised staff performance
Correction Officer I
Milwaukee Secure Detention Facility
Milwaukee, WI
01.2018 - 05.2022
- Communicated with other correctional officers to make them aware of any ongoing situations or suspected problems with inmates
- Documented and recorded all inmate information including transfers, doctor visits, allowed visitors and situations of violence or other problem behavior
- Implemented proper procedures to safety escort prisoners to court proceedings, the hospital or to another jail
- Inspected mail, cells, inmates and visitors to prevent the entry of contraband into the jail
- Issued clothing, linens and toiletries to new inmates
- Resolved conflicts between inmates in order to avoid the use of violence
- Searched for behavior out of the ordinary, which resulted in preventing the escape of a number of inmates
- Secured and properly documented property of those entering the system as well as returned property to those being released
- Wrote logs and reports, detailing activities for supervisor.
- Monitored security systems, including access control, CCTV cameras and alarm systems.
Security Officer
Allied Universal
Milwaukee, Wisconsin
03.2015 - 11.2018
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Performed routine checks of doors, windows, and gates for security breaches.
- Observed, reported and documented suspicious activities to management.
- Prepared detailed reports of security incidents and investigations.
- Maintained daily logs of all activity occurring on the premises.
- Maintained and securely retained series of keys, controlling access to locked areas.
- Assisted employees with various tasks including lockouts, escorts and lost items retrieval.
- Trained new hires on proper use of security equipment such as cameras, radios and alarm systems.
- Escorted individuals to specified locations to provide guidance and personal protection.
- Interacted with visitors and employees in a professional manner.
Car Sales
Ewald Chrysler Jeep Dodge Ram Franklin
Franklin, WI
11.2014 - 03.2015
- Followed up with customers ensuring their satisfaction with their purchases
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Informed customers about current promotions and sales, encouraging them to take advantage
- Made cold calls to all prospective clients in order to inform them of new products they may be interested in, deals and specific product details
- Negotiated the terms and prices of sales, reaching agreements with customers
- Submitted orders for processing
Mail Carrier
United States Postal Service
Milwaukee, Wisconsin
12.2013 - 11.2014
- Delivered high volume of mail daily in a timely and efficient manner.
- Adapted quickly to new routes and delivery changes, increasing efficiency of mail distribution.
- Developed excellent customer service skills by ensuring timely delivery of packages and mail to customers.
- Ensured proper handling of items requiring special care such as hazardous materials or fragile items.
- Inspected outgoing mail for accuracy, completeness, and compliance with postal regulations before leaving post office.
- Communicated effectively with supervisors regarding any issues encountered during route operations.
- Sorted mail and packages according to delivery sequence.
- Provided friendly customer service by answering questions regarding postal services and providing assistance with package pickups.
- Picked up and delivered mail to established mail stops.
- Maintained a clean and organized vehicle, ensuring all safety regulations were followed during transport of packages and mail.
- Loaded and unloaded packages onto truck for delivery according to established safety guidelines.
- Ensured customer privacy by securely delivering mail and packages to the correct address.
- Sorted mail according to destination and type.
- Delivered mail to residences and business establishments along specified routes by walking and driving, using combination of satchels, carts, cars, and small trucks.
Correctional Officer
Milwaukee County Sheriff
Milwaukee, Wisconsin
02.2006 - 11.2013
- Demonstrated ability to handle difficult inmates in a professional and effective manner.
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
- Developed excellent communication skills to de-escalate potentially volatile situations.
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
- Responded quickly to disturbances utilizing appropriate force when necessary in accordance with departmental guidelines.
- Administered daily counts of inmates and documented for recordkeeping.
- Enforced institutional rules through verbal warnings, written reports or physical intervention as needed.
- Performed observation duties in housing units to ensure compliance with rules and regulations.
- Made periodic patrols of quarters and work areas and initiated counts of inmates at regular and irregular intervals.
- Supervised inmate workers assigned to various tasks throughout the facility.
- Searched cells or living quarters for contraband and unapproved items.
- Monitored personal mail for contraband or any other suspicious items that may be entering the prison system illegally.
- Interacted professionally with families of incarcerated individuals providing information about visitation rights, release dates.
Education
Retail Baking And Management
Matc
Milwaukee, WI07.1993
High School Diploma - undefined
Pulaski High School
Milwaukee, WI06.1991
Skills
Attention to detail
Proficient software familiarity
File organization and management
Confidential records management
Accurate and efficient
Organized and detailed
Interpreting policies and procedures
Dispute resolution
Employee Scheduling
Well-Versed in Inventory Management
Order Management
Customer Service Management
Retail Operations
Departmental Procedures
Decision-Making
Calendar and Scheduling
Software
Scheduling and Time-Tracking
Staff Coaching and Training
Staffing management
Quality assurance standards
Equipment operation
Customer service
Task delegation
Employee supervision
Inventory management
Food safety compliance
Merchandising strategies
Certification
- Wisconsin Department Of Corrections, Madison, WI, 01/01/18
- SafeServ Certified
Timeline
Deli Manager
Piggly Wiggly
05.2025 - Current
Bakery Department Supervisor/correctional Facility
Trinity Services Group
10.2024 - 01.2025
Bakery Department Manager
Meijer
03.2024 - 10.2024
Bakery Manager
Kroger
05.2022 - 03.2024
Correction Officer I
Milwaukee Secure Detention Facility
01.2018 - 05.2022
Security Officer
Allied Universal
03.2015 - 11.2018
Car Sales
Ewald Chrysler Jeep Dodge Ram Franklin
11.2014 - 03.2015
Mail Carrier
United States Postal Service
12.2013 - 11.2014
Correctional Officer
Milwaukee County Sheriff
02.2006 - 11.2013
Retail Baking And Management
Matc
High School Diploma - undefined
Pulaski High School