Tonya Evans

• Supervised daily operations, ensuring compliance with food safety standards and company policies.
• Trained and mentored staff on deli procedures, enhancing team performance and customer service skills.
• Managed inventory levels, optimizing stock rotation to reduce waste and improve product availability.
• Implemented promotional strategies to increase sales of deli products, driving customer engagement and loyalty.
• Conducted regular quality checks on food items, maintaining high standards of freshness and presentation.
• Streamlined workflows within the deli department, enhancing productivity and overall operational efficiency.
• Managed supply chain functions for deli supplies, ingredients and merchandise.
• Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
• Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
• Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
• Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
• Collaborated with store management to achieve overall operational goals, contributing to store success.
• Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
• Set schedules for 10 members of staff by planning and designating shifts and hours.
• Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.

*Support the training of store team members by assisting with all Company training programs and provide leadership support to store team members.

*Provide excellent service, resolving customer complaints in a timely and professional manner.

*Support effective store operations related to products facing, inventory and cash management, shift checkout procedures and food service quality, and complete general reporting and bookkeeping responsibilities. Which includes: daily bookkeeping, submitting "waste" counts, safe counts, receiving and inputting Loomis (cash) orders, inputting store merchandise and supplies preorder/order twice a week, and checking in all vendors.

*Support Food Service operations, ensuring food display items are stocked, and maintaining the self-serve offerings (coffee dispensers, fountain machine, and condiment center), ensuring food safety. Which also includes acquired Food Safety Certificate and cross-trained in the kitchen.

*Perform regular cleaning of counter surfaces, store equipment, fuel pumps and restrooms to keep the store and store equipment clean and running, submitting repair and maintaining requests when needed.

*Assign duties and responsibilities to team members based on department needs.

*Adhere to all city, county, state, and federal laws affecting store operations including the sale of alcohol, tobacco, and vaping products.

*Filling in hours as needed and additional responsibilities as assigned.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Assisted with inventory counts and stocking of merchandise.
• Trained new team members by relaying information on company procedures and safety requirements, as well as hands-on.
• Worked both sides of the travel center, Diesel side and store side.
• Cleaned and maintained both shower and laundry areas.
• Set up Cat Scales for drivers to weigh their loads.
• Cross-trained in Fresh Food department.
• Responsible for the stocking, cleaning and maintaining of product in the walk-in cooler.

• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
• Managed over fifty customer calls per day while assisting pilots and receiving deliveries.
• Scheduled, logged hours, and received payments for training flights for instructors,
• Reserved and received rental vehicles for five different companies.
• Had open radio communications with pilots pertaining to flight patterns, as well as wind and weather conditions.
• Cashier for retail and merchandise in airport store.
• Received and filed all paperwork pertaining to all aspects of airport functions.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Mentored team members to enhance professional development and accountability in workplace.
• Delegated workload.
• Trained all new Team Members.
• Cashier.
• Manually unloaded trucks and stocked shelves.
• Responsible for nightly bank deposits.
• Cleaned and organized daily.

• Inspected materials, products or equipment to detect defects or malfunctions.
• Inspected, assembled, repaired and fabricated/modified new and OEM aircraft engine components.
• Responsible for understanding technical plans, blueprints and SOPs in adherence to FFA regulations.
• Skilled in use of precision tools in detail-oriented environment such as a variety of hand tools, grinders, dremels, sanders, files, drills, micrometers, and other instruments.
• Worked with various adhesives and resins, carbon fibers, and honeycomb materials; as well as hot-bonding and wet lay-ups, preparations and cures.
• Crafting, bonding, sanding, assembling and use of various equipment such as high-temp ovens and Autoclave.
• Expected to meticulously inspect and document each process of every procedure performed on every part, as well as stamp and sign off on each step or procedure.
• Other responsibilities I had included, Continuous Improvement of cell processes, cross training and seeking endorsements for these skills as needed to support production requirements.
• I was expected to observe all applicable safety requirements and report any and all unsafe practices, conditions and equipment.
• As Cell Leader, I was responsible for all training in my cell on my shift,