Michelle Lopez
Miami,FL
Summary
Recently graduated with a degree in Criminal Justice, a minor in Psychology, and a passion to work in the field. Possess strong organizational and communication skills, as well as a drive to learn and apply knowledge to real-world situations.
Overview
7
7
years of professional experience
Work History
Hostess
Mad Club
02.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Mayami
Drink Runner
04.2022 - 11.2022
- Greeted new customers, discussed specials, and took drink orders
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Server
La Industria Bakery
03.2021 - 05.2022
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Summer Intern
Division of Parole
06.2020 - 08.2020
- Researching resources to meet offender needs
- Answered phones, provided information and took messages.
- Sorted and organized files, spreadsheets, and reports.
- Searched at library and in scholarly databases to locate necessary information for research projects.
Alorica Call Center
Customer Service Department
07.2017 - 01.2018
- Cross-trained and provided backup support for organizational leadership.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Arts - Criminal Justice
Florida International University Miami
Miami, FL2022
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL2020
High school diploma - undefined
Homestead Senior High School
Homestead, FL06.2016
Skills
- Customer service
- Time management
- Communication skills
- Microsoft excel
- Bilingual
- Microsoft word
- Sales
- Leadership
- Data Entry
- Appointment Scheduling
Assessments
Administrative assistant/receptionist, Proficient, 05/01/23, Using basic scheduling and organizational skills in an office setting
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Hostess
Mad Club
02.2023 - Current
Mayami
Drink Runner
04.2022 - 11.2022
Server
La Industria Bakery
03.2021 - 05.2022
Summer Intern
Division of Parole
06.2020 - 08.2020
Alorica Call Center
Customer Service Department
07.2017 - 01.2018
Bachelor of Arts - Criminal Justice
Florida International University Miami
Associate of Arts - Criminal Justice
Miami Dade College
High school diploma - undefined
Homestead Senior High School
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