MICHELLE LYNN COOPER
New Hope,PA
Summary
Results-driven office management professional with over 23 years of experience supporting high-volume restaurant operations and multiple revenue streams. Seeking a management position with a growth-oriented company where strong organizational, financial, and leadership skills can contribute to operational efficiency and long-term success. Proven ability to streamline processes, maintain accurate financial records, and support cross-functional teams in fast-paced environments.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
32
32
years of professional experience
Work History
Office Manager
Oldestone Steakhouse and Greenhouse Restaurant & Bar (same proprietorship)
New Hope, PA
11.2021 - Current
- Directed and supported daily operations across multiple income-generating areas, ensuring smooth and efficient business performance
- Maintained accurate and detailed financial records to support accounting processes and reporting
- Conducted regular audits and managed daily profit and loss tracking to optimize financial outcomes
- Oversaw payroll administration for multiple employee groups, ensuring accuracy and compliance
- Managed employee records for new hires, current staff, and former employees with a high level of organization and confidentiality
- Facilitated effective communication between departments to improve workflow and resolve operational challenges
- Handled customer concerns and resolutions professionally, enhancing overall guest satisfaction
- Implemented workplace procedures aimed at reducing claims and improving operational safety
- Performed year-end reconciliations for multiple business entities, ensuring financial accuracy and readiness for reporting
- Provided court records and historical data for civil suits.
- Accounts payable/receivable and bank and account reconciliations.
- Proficiency with automated payroll processing services.
- Ensured complete compliance with state and county mandated health, license, and other relevant requirements.
- Planned and executed successful corporate meetings, lunches and special events
- Processed and resolved unemployment and worker’s compensation claims. St. Agnes
- Landing Restaurant - 23 Years prior
Elementary 3rd Grade School Teacher
Elementary School
Sellersville, PA
09.1998 - 06.2003
- Designed lesson plans in all subjects that reflected a student-centered approach with many hands on and cooperative learning activities.
- Served as elementary level Social Studies and Language Arts Coordinator.
- Assistant Director, Drama Club
- Yearbook Advisor
- Implemented thematic lessons to students with varying levels of ability.
- Served as the Intermediate Grades Level Coordinator.
- Supervised and coached students for the Math League program.
- Representative for fundraising committees.
Elementary 4th Grade School Teacher
Holy Cross Elementary
Dover, DE
12.1993 - 06.1997
- Designed lesson plans in all subjects that reflected a student-centered approach with many hands on and cooperative learning activities.
- Served as elementary level Social Studies and Language Arts Coordinator.
- Assistant Director, Drama Club
- Yearbook Advisor
- Implemented thematic lessons to students with varying levels of ability.
- Served as the Intermediate Grades Level Coordinator.
- Supervised and coached students for the Math League program.
- Representative for fundraising committees.
Education
Bachelor of Science - Elementary Education
Wesley College
Dover, DE05-1993
Skills
- Intuit QuickBooks
- Microsoft Word
- Payroll Management (Multi-Entity)
- Customer Relations & Conflict Resolution
- Interdepartmental Communication
- Employee Records & HR Support
- Process Improvement & Risk Reduction
- Financial Reconciliation & Reporting
Timeline
Office Manager
Oldestone Steakhouse and Greenhouse Restaurant & Bar (same proprietorship)
11.2021 - Current
Elementary 3rd Grade School Teacher
Elementary School
09.1998 - 06.2003
Elementary 4th Grade School Teacher
Holy Cross Elementary
12.1993 - 06.1997
Bachelor of Science - Elementary Education
Wesley College
PROFESSIONAL DEVELOPMENT, ACCOMPLISHMENTS, AND ACTIVITIES
- ServSafe-Food Protection Manager
- RAMP- Responsible Alcohol Management Program
- Pathways to Leadership through PASA
- Empowering Parents of Struggling Readers, Gloucester County College
- Participated in Bucks County 5K Road Race Series
- American Cancer Society, Relay for Life and 10mile Broad Street Run: raising $9,000.
- Bowl for Kid's Sake/Big Brothers Big Sisters
- Myers Briggs Type Indicator, Gloucester County College