Michelle Malone
Sandy,OR
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Speedy Septic
03.2023 - Current
- Efficiently scheduled service appointments, paying attention to technician location and drive time in relation to the appointment being scheduled.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited excellent communications between both technicians and customers to ensure timely and accurate service.
Customer Service Representative
Advanced Heating And Air Conditioning
03.2022 - 02.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Professional House Cleaner
A Touch Of Class Cleaning
07.2020 - 02.2022
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- As a team lead, I learned and exercised great time management and delegation skills to ensure my team ran smoothly and finished the job in a timely manner.
- Established rapport with customers and handled all face to face interactions, maintaining a friendly, positive, and professional demeanor.
Education
Associate of Science - General Studies
Mt Hood Community College
Gresham, ORHigh School Diploma -
Sandy High School
Sandy, OR09.2015
Skills
- Scheduling
- Data collection and entry
- Complaint resolution
- Appointment scheduling
- Proficient in Service Titan
- Great attention to detail
- Excellent phone skills
- Familiar with Microsoft Office
Timeline
Customer Service Representative
Speedy Septic
03.2023 - Current
Customer Service Representative
Advanced Heating And Air Conditioning
03.2022 - 02.2023
Professional House Cleaner
A Touch Of Class Cleaning
07.2020 - 02.2022
Associate of Science - General Studies
Mt Hood Community College
High School Diploma -
Sandy High School