Michelle Mapps
Kalamazoo,MI
Summary
Dedicated administrative professional with successful experience and expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Office Assistant
Trenches Community Church
03.2022 - Current
- Scheduling, filing system, and data entry.
- Assist in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Manage phone and email correspondences, along with some accounts payable.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Patient Representative
Bronson Methodist Hospital
04.2017 - 12.2023
- Observed facility rules and regulations regarding patient data to promote confidentiality and integrity
- Phone support/data entry for various departments, specific problem solving in unexpected patient care challenges, insurance, and scheduling issues
- Verified any changes or data updates to patient records and checked insurance information at each appointment
- Balanced deposits and credit card payments
Patient Access Associate
R1RCM: Contracted with Ascension-Borgess Medical Center
09.2014 - 03.2017
- Collected copayments and provided on site training
- Data entry/verification including patient demographics, insurance, auto, workers comp injuries
- Greeted patients/visitors in emergency room setting maintaining professional compassion
- Responded to emergent situations quickly for patient identification
Medical Supervisor
Grifols Biomat
12.2007 - 12.2013
- Performed customer service/reception duties
- Former Basic EMT, ensured initial donor eligibility through collection of medical histories, basic lab testing, physical examinations, walk up inquiries, scheduling appointments
- Learn SOP procedures and FDA guidelines
Patient Access Associate
Borgess Medical Center/Ascension
10.2014 - 6 2016
- Job responsibilities include same description as listed above with R1RCM. Registration/Revenue departments within Borgess were acquired by R1RCM as of 08/2016
Education
Associate of Science - Occupational/Technical Studies
Kalamazoo Valley Community College
Kalamazoo, MI12-2027
Basic Emergency Medicine
Great Lakes Academy 2011
Grand Rapids, MI2011
High School Diploma -
Comstock High School
Kalamazoo, MI06.1997
Skills
- Microsoft Word
- Privacy and confidentiality
- Customer service
- Insurance verification
- Proficient in Microsoft
- Money handling
- Verbal and written communication
- Registration and scheduling
- 50 WPM typing speed
- Database search and data entry skills
Timeline
Office Assistant
Trenches Community Church
03.2022 - Current
Patient Representative
Bronson Methodist Hospital
04.2017 - 12.2023
Patient Access Associate
Borgess Medical Center/Ascension
10.2014 - 6 2016
Patient Access Associate
R1RCM: Contracted with Ascension-Borgess Medical Center
09.2014 - 03.2017
Medical Supervisor
Grifols Biomat
12.2007 - 12.2013
Associate of Science - Occupational/Technical Studies
Kalamazoo Valley Community College
Basic Emergency Medicine
Great Lakes Academy 2011
High School Diploma -
Comstock High School
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