Michelle Marvin
Wake Forest,North Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Dallas, TX
02.2023 - Current
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Provided assistance to disabled passengers when necessary.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
Workforce Real Time Analyst
Blue Cross NC
Durham, NC
10.2013 - 02.2023
- Analyzed current workforce management practices to ensure compliance with applicable laws and regulations.
- Assessed the impact of proposed changes to organizational structure on workforce capacity.
- Collaborated with Human Resources to implement new policies related to staffing levels and scheduling requirements.
- Generated ad hoc reports upon request from senior leadership team members.
- Maintained records of employee absences, tardiness, and other time-related issues.
- Developed reports on employee productivity, overtime utilization, and attendance trends.
Education
Associate of Arts - Liberal Arts And General Studies
Monroe Community College
Rochester, NY05-1997
Skills
- Customer Service
- Passenger support
- Safety Procedures
- Company policy adherence
- Administrative tasks
- Guest Services
- Issue Resolution
- Verbal and written communication
Timeline
Flight Attendant
Southwest Airlines
02.2023 - Current
Workforce Real Time Analyst
Blue Cross NC
10.2013 - 02.2023
Associate of Arts - Liberal Arts And General Studies
Monroe Community College